document we use to authenticate callers whose phone is lost, stolen, broken or will need manual device programming
What is Authentication Alternate Authenticate Caller BST
100
charged for each payment made by Customer Care on behalf of a customer
What is convenience fee
100
Minute Packs
What is bundles of minutes that can be used to call Mobiles and/or Landlines in specific countries, with Unlimited International Text Messaging included.
100
PREPAID TRAINING EDSA TU805382
What is name on the account
200
where we can add reboost card payments
What is Add Funds
200
document we use to support callers who wanted to transfer their number to another device
What is ESN Swap Process (i-Care) BST
200
allows the recipient of the call to see the name and PTN of the person calling before they answer.
What is Caller ID
200
allow customers to purchase additional high-speed data in addition to what’s included in their base monthly plan.
What is Data Packs
200
$55
What is current RC
300
where we initiate adding lines to a family plan
What is Link Family management
300
document to support customers asking for compensation for long wait times at the store
What is Credit and Adjustments Credit Request Scenarios ASW-BST-SPP-VMU
300
document for iOS concerns
What is iPhone iOS Apple Support Reference BST-SPP-VMU
300
with this app they will know who is calling, and will receive real-time alerts of suspicious and unwanted calls and texts.
What is Call Watch
300
10/26/2017
What is start service date
400
where we change the language in which the customer receives Boost notifications
What is Communication Language
400
documents to help us assist customer with questions about calling Japan from the US
What is International Services BST
400
a program allows the customer to pay for their service after they use in 14 days
What is Grace Period
400
Apple's warranty program available for the iPhone, iPad, and iPad Mini at Sprint.
What is AppleCare+
400
291340
What is MSL code
500
BTXAIH50
What is customer's plan code?
500
document to help us determine what we can do for a customer even if they are not authenticated
What is Authentication Not Required and Approved Bypass Reasons ASW-BST-SPP-VMU
500
Unlimited Music Streaming partners
What is
•Spotify
•Pandora
•iHeart
•Slacker
•Napster
•8 Tracks
500
a vendor partner with Boost that has mobile communities where users can have fun, share information and connect with each other. Their app is preinstalled in most Boost feature phones.