Top News
Effective Friday, 06/30/23, at 10:00 PM Mountain Daylight Time, Migration Support is no longer available. If customers need migration support after this time, which flows should we use?
A) Migration Support flow
B) Activate Account or Service Line
C) National Retail Activation
D) Customer Escalations
A) Migration Support flow
If a customer requests to stop a call recording, or claims they are recording the call, which FLOWS are you going to use?
A) Call Recording Request / Issue
B) Authenticate or Verify Caller
C) Customer Escalations
D) Do Not Contact Requests
A) Call Recording Request / Issue
Effective Wednesday, 06/14/23, we launched the new Dealer Helpdesk GE Team. Dealer Helpdesk Chat Support can assist with the following except:
A) iPhone eSIM SOS issues
B) Resolving pending Activation: Port Not Found
C) Cancelling Pending Activations
D) Setting up a new account
D) Setting up a new account
When assisting customers migrated from Legacy Boost TSA to DOP New Boost in the Biller Migration who have questions or issues with their account, which FLOWS should we use?
A) Outbound Calling
B) Migration Support
C) Military Deployment Program
D) Suspicious Contact
B) Migration Support
Effective Thursday, 06/01/23, we added talking points to the Credit Card path in the One Time Payment flow to help you educate customers about the upcoming Payment Convenience Fee. How much is the Payment Convenience Fee?
A) $4
B) $5
C) $6
D) $7
A) $4
Under California Privacy Protection Act (CCPA) .CCPA applies to all residents of California (customers and non-customers). California residents can request the following except:
A) A report containing the data we have about them
B) That we do not sell their information
C) That we give them the credit card information on file.
D) That we erase/delete their data.
C) That we give them the credit card information on file.
Effective Thursday, 06/01/23, new and existing customers with a Motorola device registered to their Boost account can redeem 1 of 2 offers for discounted Sling service. With Boost autopay, customers receive (blank amount) off their Sling subscription.
A) $5
B) $10
C) $20
D) $25
B) $10
When a customer has exceeded their high-speed data allotment, which flow can you use to assist them?
A) Data and Web Troubleshoot Network Busy Error 2048 - Wireless
B) Data and Web Connection Issues - Wireless
C) Internet Connection Failing - Wireless
D) Slow Internet Speeds - Wireless
D) Slow Internet Speeds - Wireless
On Sunday, 06/25/2023, we received reports of a suspicious caller actively trying to access our systems. This person goes by the name of "Jeremy" or "Joshua." If you receive a suspicious call, report it to your coach who will submit an email to which department?
A) Anti-Fraud Team
B) Escalations Team
C) Cyber Defense Team
D) Social Media Team
C) Cyber Defense Team
Where in Grand Central can you view the current active network issues?
A) Known Issues
B) Network
C) Tools
D) The Fix
A) Known Issues