Trilogie Tid Bits
Oh no, the bid a customer is calling about has been deleted! What can I do?!
CBID = Copy
Ferguson's biggest expense.
What is labor?
CR-Limit: 0
CR-Code: COD
I have a customer who wants to start buying a water heater we've never stocked before, he wants 10 a month! Who should I get with?
Inventory Control
I'm in an order and the customer is asking how many of a product we have in the warehouse, what else can I use besides PI?
2 reasons I would want to ship direct
Less chances of loss or damage.
Less $$ - labor
Higher GP
Quicker shipping time
CFN
Customer Files Notes = See important details and notes about a customers account
I need to get a deposit refunded to a customer who has cancelled their order...who was that group?
Bonus - What is this called?
Centralized Operations
APPDEP
A salesperson is asking me to make sure all the DR10000UN valves are in on a 36 page ticket. What can I do to shorten the time this baffoonery will take?!
FI = Find in product entry screen
2 reasons to NOT ship direct?
Vitreous China
Multi trade job site
Appliances/tubs/pipe - large material (non-parcelable)
TXE
What is the tax exempt code in Texas?
I have a customer on the phone and they are saying their pricing seems different....who should I get with?
Price Management
I've called to check status of a PO I sent to the vendor 2 weeks ago and they are claiming they never got it. Where can I see details of when and how that PO was sent?
DOC = Document
What is very important to double check on a direct order header, that is different than a stock order?
Check COD or credit account customer.
IH
Invoice History - see how payments and credits were used
My docking station is broken and my manager told me to get with some group to get a new one ordered...who was that?!
Asset Management
I'm working WCL and a runner has come to pick up an order but doesn't know any of the Ferguson order information but has his company's order number.
CPOI = Customer Purchase Order Inquiry
Why is A/R N on directs?
Because it is not impacting the local warehouse inventory level.
Open Orders (Pre-Tax + Pre-Frt)
What is "Order Balance?"
Fire Dept is here to check fire extinguishers, who do I need to get with to help with this?
Area (Branch) Operations