About Hermes
Terminology
About the set up
Our company target
Other
100
When was Hermes founded?

1972

100

What does B2B mean? and explain

Business to Business

100
What is the first step of the setup?

After the onboarding call, to set the private app in the customer's website

100

What Ecommerce plafform should our customers be using?

Shopify

100
What documents are needed for the export process? Documents that Borderguru takes care of

Bill of lading

Commercial invoice

Customs declaration

200

How many parcel shops do we have around the EU?

Around 40,000

200

What does B2C mean?

Business to comsumer
200

How much do we charge for the setup?

$ 0.00
200

What areas should we focus on? Is not mandatory is just where most shopify business are located.

CA, NYC, FLORIDA AND TEXAS
200

Where is our Hub located?

LA

300

Where are our headquarters located?

Germany
300

What do we mean by landed costs?

The real and Guaranteed costs of a product delivered to the final destination (Freight + Duties + any other related costs)
300

How long does it take to set up our app ?

Less than an hour
300

Is a company that sells artisanal chocolates around the globe, using shopify at 50 dollars a box a good fit for us?

No, we dont deal with the food industry

300

What are the main region targets for an american company that does international shipping?

1. Canada

2. Australia

3. UK

4. EU

400

What kind of industries are we seeking for?

Fashion and Lifestyle companies

400

What does DDP mean?

Delivery duty paid

400

Do customers need to sign a contract?

No just a terms and conditions, which pretty much only explain what we do and how we do it.

400
Name 3 examples of a lifestyle product/company

...

400

What website do we use to find out what e-commerce platform is a website using?

www.buildwith.com

500
Mention at least 3 of our biggest added values

•Guaranteed landed cost - We charge what we quote

•Cut out the middleman are: Only non-domestic commercial eCommerce Carrier offering a global service network in the US

•No Surcharges, Accessorial or DDP Fees

•No setup Fees

•No Ongoing/Program Fees

•No Contracts

•Enabling client's checkout for global eCommerce. Cash flow advantage. Collect funds @checkout pay BorderGuru at the end of the month

•International carrier that is home where your global clients: Specialized local eCommerce carrier network – highest delivery rate in the industry, ease of delivery

500

What does DDU mean? 


Delivery duties unpaid

500
What do we mean by maping products and why is it necesary?

To know what products are going to be shipped outside the US. Their country of origin, what are they made of and their HS CODE. It is imporant to do so in order to offer a flawless customs clearance. 

500

Name 3 exaples of a fashion product/company

...

500

What are our bigger competitors?

International express carriers

Consolidators

Ecommerce solution providers

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