MAX Procedure
True or False: BGVC owners that have upgraded w/ HGV Max can convert any BG points, anytime, to Hilton Honors points.
False: Owners may only convert their future BG points to Hilton Honors points, once every other year
Hilton Honors and AMEX offer is listed under what Tab on BOSS
Programs and Promos
The following KRP notes should be documented for what type of reservation?: KRP/FULL PMT + TX
Bonus Time
"41" is what Colst Code? & How would you proceed on a call with an owner?
1)Collections- owner can not reservations or payments online.
1) Refer owner to Pinnacle Collections 888.831.1804
True or False: AS400 and/or VSSA & the Hilton Honors Viewer are efficient systems to verify an owner's contact info, who is requesting to link their BG & HH accts together.
True: You can verify the owner's contact info on AS400 & the Hilton Honors Viewer & you can edit the owner's BG contact info on VSSA.
What pathing would you take in BOSS to locate Hilton Honors Points Conversion?
BGVC w/HGV Max > Programs and Promos > BVC Max Hilton Honors Points Conversion
2026 Summer Save and Stay is listed under what Tab and sub-tab on BOSS
Programs and Promos > Owner Promos
For ANY points reservations booked by BG agents, what KRP note should be documented?
"KRP"
If an account is on a 9-payment installment plan that was set up PRIOR to the Owner's due Date, which Colst code will show on the owners Acct File Maint screen (Billing Cd)? & What is term/description for that code?
1) i9
2) Enhanced Installment Plan - 9 Payments
True or False: BG Owners can convert MAX points for usage at Bluegreen resorts?
False
True or False: BGVC owners that have upgraded w/ HGV Max can use their premier benefit of CNXL/MOD waivers towards HGV Max bookings.
True: CNXL/Mod waivers are the only premier benefit eligible for HGV Max resorts at this time.
Hilton Honors points conversion rules are listed under what Tab and sub-tab on BOSS
BGVC w/HGV Max > Programs and Promos
What pathing would you take in BOSS to locate KRP Notations?
Resorts, Reservations, and Points > Reservations
To initiate adding an Enhanced Installment plan Colst code to any eligible owners account in AS400, you must...
Set-up/Create a (2-9 month) Payment plan
True or False: Any owner can apply any points to pay for their BG maintenance fees, if the points have not expired yet.
False:
1)BGVC: only silver, Gold, Platinum & Diamond owners can use A, T, or X points to pay MF fees at amounts of $200+
*2)BGVC w/ HGV Max: can only convert future BG points, every other year, to Hilton Honors Points.
True or False: prj 419; Desert Retreat, a Hilton Vacation Club has a 3 night booking requirement.
False: It has a 2-night minimum booking requirement.
What pathing would you take on Boss to show any owners Premier Level Benefits?
Programs and Promos > Owner Benefits > Premier
What KRP Notation would you document when modifying a CURRENT reservations guest name?
None- they have checked in no changes
What pathing would you take in BOSS to locate AS-400 Colst Codes?
Account Maintenance > Account Codes, Comments, Abbreviations > COLST codes
What is the booking window for BG owners booking reservations on the BGO website? What is the booking window when they book over the phone w/ a BG agent?
1) 334 days or 10 months and 28 days.
2) Traditional 11‑month booking window
Can BGVC owners that have upgraded w/ HGV Max can now convert their BG points over to Choice Privileges points for free?
NO! BGVC owners that have upgraded w/ HGV Max can no longer covert their BG points to Choice due to their Hilton Honors accessibility.
Resort Stay Certificate is listed under what Tab and sub-tab on BOSS
Resorts, Reservations, and Points > Reservations
What KRP must be documented when BG agents book a Q reservation & the owners buys the points protection plan?
PPP/$XX/KRP/need to man dd #XXXXX pnts
When an account is coded 4i What does that stand for? Can it be waived?
1) Internal Collections
2) NO
If a Max owner calls into BG Call center with a cruise inquiry, which department should you transfer the owner to? What is the phone #?
1) HVG Hub: Travel Services
2) 1 (833) 986-6402