Online security
Is customers in Business Managed (BMG), Business Government Managed (BGM), Small Business(BOH) and Business Banking (BPL) are eligible for both Hard and Soft Token?
No
Soft Token (Customers in BOH are eligible for soft token only)
SecurID product guide
2 days ago | Article no. 30299
When a customer calls in and wants to link their accounts online, what is the criteria?
Combine and link accounts for Chase Online
7 months ago | Article no. 30166
What the highest grossing movie of all time?
Avatar
What link would you choose to view the customers subscribed alerts?
Pacman tool
Where can we direct a customer to on chase.com to see helpful self service videos?
What securities does the customer need to have set up before we can raise the wire limit to $500k?
SecureID, IPsecurity and Dual control
When linking business to business. How many digits should both CIS be?
20
Combine and link accounts for Chase Online
7 months ago | Article no. 30166
What gas do plants absorb from the atmosphere?
Carbon dioxide
What system do we use to help place a comment when removing a fraud status?
memo maker
If a customer didnt receive their hard token package? How can we locate the FedEX tracking number?
SecurID product guide
2 days ago | Article no. 30299
If a customer want to linked new personal auto loan to existing Gemini Profile, what are the steps we need to take?
Complete customer combine in CA.
If system failure message displays in CA, complete TBCM case
Customer combine
7 months ago | Article no. 30001
What desert is the largest in the world?
Antarctic Desert
Where can we see the comments placed in admin tool when removing a fraud status?
View history
What navtool can we use to help a customer raise their wire limit?
Article #41728
Manage Transaction Limits: Increase/Decrease Daily Limits - Business
Customer want his work from home employees to have IP security set up, which level would he be set up under?
User level
IP security product guide
8 months ago | Article no. 30295
Banker informed customer is unable to see managed brokerage account under the business profile? How we make it visible?
We need to make visible under the Personal ECI
Customize view / customer can't see account online
7 months ago | Article no. 30382
What is the term for a word that is similar in meaning to another word?
Synonym
Can subuser place stop for Online Bill Pay check? if so, how should proceed?
Using MMCSR under the signer profile for Bill Pay, we need click on see details of the bill pay to confirm subuser profile id submit the payment.
What is another name for an excel file that a customer would download transactions into?
CSV
What other service other than dual control can cause pending approvals?
Daily limits for subusers.
Access & Security Manager
8 months ago | Article no. 30075
Business LOC is setup online under a 10 digit CIS, what are the steps to set it up?
Refer customer to banker. Chase.com/meeting
Refer banker back banker support line
Customer need to be listed a guarantor in CA (ssn and dob has to appear in CA)
What is the most spoken language in the world?
Mandarin Chinese
What activation/identifications can we verbally provide to subuser when they confirmed their security code?
What are types of code: Unrecognized device
What are types of code: Password reset
What are types of code: Transaction Authentication
Process activation / identification code requests
2 days ago | Article no. 30522
What resource would you use when a customer needs to download transactions into excel?
Article #41825
PFM / Aggregators: Download Activity (