Name That Feeling
Your face smiles and you feel good inside. What feeling is this?
Happy
Taking deep breaths when upset.
Safe
What is the first step before reacting?
Stop
You do not understand a work task. What should you do?
Ask for help or ask for directions again.
Level 1 on the anger thermometer means what?
Calm
Your body feels tight, your voice may get loud, and you may want to yell. What feeling is this?
Angry
Throwing something because you are angry.
Unsafe
What should you do after you stop?
Think
A customer is rude. Should you yell back or use a calm voice?
Use a calm voice.
Level 3 may mean you are starting to feel frustrated. What should you use?
A coping skill
You feel unsure and may need directions repeated. What feeling is this?
Confused
Saying, “I need space.”
Safe
You are angry because someone interrupted you. What is one safe choice?
Use calm words, ask for a turn, take a breath, or ask staff for help.
Your supervisor corrects your work. What is a calm response?
Listen, say okay, ask how to fix it, or say thank you.
Level 5 means you may feel out of control. Who should you ask for help?
Staff
You feel like something bad might happen, and you may need reassurance. What feeling is this?
Worried or nervous
Following someone after they asked to be left alone.
Unsafe
Someone touches your belongings. What can you say calmly?
“Please ask before touching my things.”
A coworker takes your supplies. What can you do instead of arguing?
Use calm words or tell a supervisor.
Name one warning sign that anger is going up.
Loud voice, clenched fists, fast heartbeat, tense body, pacing, sweating, negative thoughts.
You feel like there is too much going on, the room is too loud, or you need a break. What feeling is this?
Overwhelmed
Asking staff for help before the problem gets bigger.
Safe
You feel like yelling. Name two coping skills you can use before reacting.
Deep breathing, count to 10, walk away safely, ask staff, take a break, drink water, positive self-talk.
Name two behaviors that can cause conflict at work.
Yelling, arguing, rolling eyes, throwing supplies, gossiping, refusing instructions, walking off the job.
If your anger is at a 4, name one safe thing you can do.
Walk away safely, ask staff for help, take a break, breathe, sit somewhere quiet.