Week 1 Core Values
Week 2 Top Ten Service Values
Week 3 Top Ten Service Values
Week 4 Personalized Service
100
What is Develop Great People
Day 1 Week 1 Boyne Basic
100
What is The Hospitality Bubble/15/5, acknowledge, eye contact
What is Week 2 Day 1
100
What is Be Clean, Neat, and Safe
What is Week 3 Day 1
100
What is Make Great First Impresssions
What is Week 4 Day 1
200
What is Have Passion for our customers and our products
Week 1 Day 2
200
What is The Three Steps of Service (warm welcome, magic moment, fond farewell)
What is Week 2 Day 2
200
What is Lead by Example
What is Week 3 Day 2
200
What is I Thank Every Guest (and say "Thank you for choosing us.")
What is Week 4 Day 2
300
What is Be innovative and exemplify a can-do attitude
What is Week 1 Day 3
300
What is Answer the Phone Within Three Rings
What is Week 2 Day 3
300
What is Be Open, Honest, and Timely (in communicating with others)
What is Week 3 Day 3
300
What is I Practice Teamwork
What is Week 4 Day 3
400
What is Think Long Term
What is Week 1 Day 4
400
What is Take Ownership (requests, complaints, feedback, and follow-up)
What is Week 2 Day 4
400
What is Anticipate Guest Needs and Try to Exceed Them
What is Week 3 Day 4
400
What is I learn More (by giving guests the information they need through my continuous efforts)
What is Week 4 Day 4
500
What is Excellence in Execution
What is Week 1 Day 5
500
What is Always Use a Person's Name (guests and team members)
What is Week 2 Day 5
500
What is Proudly Represent Team Boyne
What is Week 3 Day 5
500
What is I Deliver Individual Service (In every interaction by giving my full attention)
What is Week 4 Day 5
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