Branch Services
What is the age requirement for a personal loan?
18 years old
Which Department assists with ACH Walkthroughs?
Cash Management
How far in advance must a leave request be submitted?
14 days (2 weeks)
What is the banking regulation that regulates debit card overdraft privileges?
Regulation E (Opt In/Out)
How many times can a customer apply for a CreditPlus loan?
up to 4 times
What is the cut-off time for incoming wires?
4:00 p.m.
Who should be contacted to complete a loan maintenance request?
Servicing/Loan Officer
An account has a zero balance for these many days; the account will be closed.
35 days
An instruction by a payor to the drawee bank to not pay a check or ACH when presented.
Stop Payment
What is the adherence goal for the call center?
95%
Which state does not offer notary Services?
Louisiana
What department handles employment verification?
Human Resources (HR)
How many days must an account be opened to be eligible for External Transfers?
45 days
The amount paid to the customer by the bank for using their money for lending purposes.
Interest
What is the cut-off time for mobile deposits?
6:15 p.m.
Transfers for this type of account may only be completed at the branch.
Fiduciary/UTMA
Who is the assistant for Jack Webb and Kirk Graves?
Katy Barrett
At what point is a late fee assessed on a loan account?
At 15 days late
A person to whom money is being paid or is due, especially in a transaction such as the payment of a check or money order.
Payee
Includes a payment card fraud resolution and $2,500 identity restoration benefits.
Bazing
What is the fee for outgoing international wire?
$90.00
Overdraft Services
How many days does a customer have to file a dispute on an ACH item?
60 days from the statement date
This acronym indicates a banks routing number.
ABA
What type of checks cannot be submitted via mobile deposit (3 answers)?
Government, Cashier's and Starter