Golden Opportunities
The act of being yourself allows you to showcase your____
What is Personality
Lenders and other companies impose a fee on you when you fail to make an on-time payment. This type of fee is often referred to as a ____ ______
What is Late Charge
Reading the Need means I am using my
What is Intuition
Located in the heart of Downtown, Brooklyn at 140 Schermerhorn St, Brooklyn, NY 11201
What is Hilton
MOD
What is Manager on Duty
Providing each guest with an individualized experience is offering guests _______
What is Personalization
a card, ticket, or permit that gives a person access to a parking facility
What is Parking Pass
The act of Keeping it Real and Providing a Surprise
What is Authencity and Delight
Located in the heart of Times Square at 1535 Broadway, New York, NY 10036
What is Marriott
Dear Maria,
Thank you for doing a wonderful job today. Btw, your recent hard work has not gone unnoticed. What does "BTW" mean?
What is By The Way
Turning something around is an example of Guest _____
What is Recovery
a swimming pool that is totally contained within a building and surrounded on all four sides by walls of or within the building.
What is indoor pool
Using Your Heart and Following Through
What is Empathy and Delivery
Considered the "Best Luxury Hotel in New York" in the heart of Midtown Manhattan, just steps from Central Park
What is Four Seasons
When sending electronic messages to other Front Desk Reps, you were told to "CC" your boss. What does "CC" stand for in this instance?
Keeping my ears and eyes open allows me to be in the know and expand my ______
an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing direction to hotel staff.
What is Hotel Manager
The Indiana Pacers are traveling to New York to play the New York Knicks and have booked 25 rooms in your hotel for 25 players. Due to an error, you realize that you are 5 rooms short. You immediately start to think of ways to rectify this issue. This service recovery, if done effectively, would make you a what?
What is a Champion
Soaring above a glittering stretch of Broadway in the heart of Midtown Manhattan, in Times Square _____ is a sultry escape in the center of it all.
The POS is where a customer executes the payment for goods or services and where sales taxes may become payable. What does "POS" stand for?
What is Point of Sale
What is Passion and Commitment
a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption.
What is Room Service
Its all about Making The Effort
What is Initiative
Located at 50 Central Park S, New York, this luxury facility is a Forbes Five-Star and AAA Five-Diamond Hotel
What is Ritz Carlton
A CRS is a type of reservation software that is used to update and maintain hotel inventory and rate information so that hotels can manage guest reservations in real time. CRS stands for
What is Central Reservation System