Business Etiquette/Netiquette
This term describes proper and respectful behavior online.
Netiquette
Which country is more flexible with punctuality?
Mexico
Which part of your email should only be 2-4 words?
Subject
When you need to send an informal, urgent, time-sensitive, quick message, which form of business communication do you use?
Text
What are context clues?
Analyzing phrases or words surrounding new/unfamiliar words
What is important to come across as knowledgeable, professional, and well-mannered?
Business Etiquette
Which two countries exchange business cards with both hands?
Japan and China
Is it proper for your greeting to say:
Hi Ms. Scherph,
No because the name is spelled wrong
Which form of business communication is best for documentation and project updates?
What is the difference between active listening and passive listening?
Active listening shows full attention, proper body language, and facial expressions. While passive listening is not being engaged.
What colors are considered to be professional?
White, Black, Brown, Gray, and Navy Blue
Which two countries did we discuss have respect for established hierarchies and titles?
Japan and Mexico.
Which greeting is the best?
A.) Good morning Ms. Sherpf,
B.) Hey Ms. Thompson,
C.) Good afternoon Mrs. Owens,
D.) Hi Ms Thompson,
Answer C
Which form of business communication is best for presenting data, details, or findings in an organized manner?
Report
Body language
What are three things you should avoid when using proper netiquette?
Avoid using all caps, sarcasm, and spam
In which two countries is patience required as negotiations are a process that take time?
Japan and Mexico
What are two things you should make sure every email has? (Not including opening, greeting, closing, etc.)
Correct spelling and proper grammar.
Which form of communication is essential for job applications?
Letter
What three things do you want to consider when speaking?
Purpose, audience, and subject
What is an acronym you can use to make sure you abide by the netiquette rules and what does each part of the acronym stand for?
T - is it true?
H - is it helpful?
I - is it inspiring?
N - is it necessary?
K - is it kind?
Which country has a direct yet collaborative communication stlye?
Canada
What is wrong with this email:
Hi Mr. Travis,
I hope you're doing well. The weather is starting to really cool down, which I'm excited for!
I am writing to inform you that I missed last week's assignment.
Would I be able to make it up tomorrow?
Best,
Student
Too much info after "I hope you're doing well."
Which form of business communication is best for policy changes?
Memo
What is one important factor to consider in almost every form of communication?
Tone