Scope
Which one of these is not within the scope of the BPR model? - Someone experiencing a mental health crisis, wellness checks, noise complaints, responding to panic attacks and break-up stress, or neighbors unsure how to respond to what they’re witnessing.
Responding to panic attacks and break-up stress
When calls are diverted to the BPR model, from which two numbers could calls be diverted?
From 911 + 988
What are the available hours for the BPR model?
24/7 - Mental health crises can happen at any time so available hours should not be limited
Name 3 services available through the model
Harm reduction, street outreach, naloxone distribution, de-escalation, first aid, peer support, resource referral, transport, and follow-up (any 3)
What are the 3 triage options for when the BPR model receives a call?
1. Dispatching responders to show up in person.
2. Callers are provided with resources/referrals over the phone.
3. A situation is monitored.
Compared to other Boston crisis response services, what is unique about the location of BPR model responders?
BPR responders will be embedded in the community and able to establish relationships within the community, as opposed to city-wide responders.
What does the scope say about follow-up, and what is required before it takes place?
Follow-up would be offered at the time of services; consent must be gained before follow-up occurs
How many ways are there to access the model, and what are they?
3 ways: 1. Diverted calls from 911 + 988.
2. Separate 3-digit number.
3. Through social media (and then being connected to a secure text-based app)
Name 3 characteristics the Design Team insists staff should have.
● BIPOC people;
● linguistically diverse;
● people with different abilities;
● people with a strong racial, gender, economic, queer and disability justice and systemic analysis, and commitment to learning
As one of the many reasons for why the response team will not include the police, there was a 2015 Washington Post survey showing that X percent of people fatally shot by the police were in emotional crisis or struggling with mental health. What is this percentage?
25%
What is the recommendation for 911 dispatch training during the pilot stage?
For 911 dispatch to receive mandatory training from the response team in the pilot stage of implementation.
Where would clinicians play a role according to the Design Team, even though they are not on the response team? Why is the recommendation for clinicians not to be a part of the response team?
1. As part of the Operations Team and/or as a mechanism for community members to check in with a clinician if requested, the Design Team also noted that follow-up planning may involve clinician referral.
2. Concerns about carceral responses within the mental health field, and concerns about trust.
What percentage of the BPD 2021 incidents were identified by the CLDG (community-led design group) as potentially appropriate for community response?
18%
These included simple assaults, disturbing the peace, drunkenness, harassment, sick assists, verbal disputes, threats to bodily harm and suicide attempts.
What practice did the design team recommend for caller identification, and why?
Minimal data collection; identification should NOT be collected. Collecting identifiers creates barriers for community members seeking emergency support
What is the recommended shift structure for response teams, and what do responders do when there are no active calls?
At least 3 responders and 1 driver per shift per neighborhood, and during downtime they do outreach work and build community partnerships.