TCS
Tata Consultancy Services
What is TCS?
Business Process Services
Information Technology (IT) Solutions
What are the functions in Enterprise Cognitive Business Operations (CBO)?
Individual or individuals who are impacted and/or influence the change an organization implements
Who are stakeholders?
Primary languages are Hindi and English, but the country officially recognizes 20 other languages
What is India?
8 days in November or December when candles in a menorah are lit
What is Hanukkah?
Banking, Financial Services and Insurance (BFSI) - Americas
Banking, Financial Services and Insurance (BFSI) - UK, Europe, Autstralia
Communication, Media, and Information Services
Life Sciences, Healthcare, Energy, Resources, and Utilities
Manufacturing
Retail, CPG, Travel, Transportation, and Hospitality
What are TCS' vertical idustries?
Finance and Accounting
Supply Change Management
Human Resource Operations
What are the functions of Business Process Services (BPS) at TCS?
Stakeholder Register
Change Impact Assessment
Change Readiness Assessment
Communication Strategy and Plan
Training Needs Analysis
Change Agent Network Strategy and Plan
Traning Strategy and Plan
What are OCM Deliverables?
The ___ culture uses self-deprecation as a popular form of humor to appear humble and relaxed about their self-image
Who are the British?
Spain celebrates this first day the three wise men saw baby Jesus
What is Three Kings Day (01/05)?
Supply Chain
Mergers, Acquisitions, & Divestitures
Business Advisory (including OCM): CIO Advisory, Future of Business, and Value & Strategic Insights
Cyber Security
Next Gen Enterprise Solutions
Innovation
What are TCS' consulting practices?
CFO Advisory
Shared Service Center
What are additional enterprise BPS functions?
Partnership alignment
Organizational Sponsorship
Retaining Organizational Design
Key Talent and Knowledge Transfer
What are change challenges?
Cultural traditions date back to pre-Columbian civilizations and indigenous tribes, mixing with those of African slaves as well as Asian and European immigrants
What is South America?
Sweden honors this third century saint by dressing as brides in white dresses with a red sash and a wreath of burning candles
What is St. Lucia Day (12/13)?
Acquisition
Relationship Incubation
Enterprise
Business Transformation
What are TCS' four Business Groups?
Delivering core business processing across industries, analytics and insights, and support processes in the management of business oeprations.
What is Business Process Services (BPS)?
Organizational Design
Operating Model
Workforce Optimization
Cutlure and Working Practices
Retained Employees
What are key areas impacted during change initiatives?
Traditions heavily reooted in religion, predominantly Catholicism
What is Latin America?
Celebration in European countries for the man whose life inspired Santa Claus
What is St Nicholas Day (12/06)?
Customer-centricity
What is the heart of TCS' strategy, organizational structure, and investment decisions?
Infosys
Genpact
Capgemini
Accenture
Cognizant
Oracle
Who are the TCS's BPS competitors?
ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) is one of many ____ ____ used to describe a stakeholder's level of commitment and support during organizational change efforts
What is a change curve?
A common thread that runs through many lives is the importance of family and the values that derive from having a strong extended family: respect, honor, and loyalty.
What is the Middle East?
Ecuador: Families burn a staw man holding a list of their faults
Japan: Second most important holiday of the year
Hong Kong: Burn a paper horse holding all the names of the living
China: Children dress in new clothes and people join a parade carrying lit laterns behind a silk dragon
What is New Years?