Inbox Management
What does Inbox Zero specifically mean?
a. Design drift across assets
b. They lose ~30% productivity, wasting almost 3 hours of an 8-hour day
c. Client churn accelerates
b. They lose ~30% productivity, wasting almost 3 hours of an 8-hour day
Which two stages of the Doing Blueprint are directly supported by a help desk?
a. Nurture Relationships + Deliver & Delight
b. Attract Traffic + Upsell
c. Convert to Cash + Finance
a. Nurture Relationships + Deliver & Delight
Which tool was called more “creative/visual” and less practical in layout?
A. Asana
B. Notion
C. Monday
B. Notion
Inbox emails most often support which stages of the Doing Blueprint?
a. Attract Traffic + Convert to Cash
b. Upsell + Finance
c. Nurture Relationships + Deliver & Delight
c. Nurture Relationships + Deliver & Delight
How should the choice of help desk tool usually be made?
a. Based on Doer’s personal preference ofcourse!
b. Founder’s budget and preference, since all have similar features
c. Always default to Zendesk
b. Founder’s budget and preference, since all have similar features
Besides assigning tasks, you should also…
a. Upload/link relevant resources
b. Remove comments
c. Lock the board
A. Upload/link relevant resources
When should a Doer suggest upgrading to a help desk tool?
a. When volume or multiple responders make Gmail/Outlook hard to manage
b. After 10k subscribers
c. Only after hiring two Doers
a. When volume or multiple responders make Gmail/Outlook hard to manage
Which of these is a typical ticket category a Doer might set up?
a. Payroll disputes
b. Promotional emails or VIP clients
c. Funnel wireframes
Promotional emails or VIP clients
What happens without project management?
A. Clear priorities
B. Faster delivery
C. Missed deadlines and confusion
C. Missed deadlines and confusion
Why review the last ~200 received emails before building templates?
a. To export contacts into ads audiences
b. To identify common categories that cover 70–80% of inbox traffic
c. To scan for legal risk
b. To identify common categories that cover 70–80% of inbox traffic
Why integrate a help desk with a CRM?
a. To shorten brand guidelines
b. To see client details in a sidebar while handling emails
c. To collect payments
b. To see client details in a sidebar while handling emails
In any PM tool, a project typically contains…
A. Jokes and icebreakers to lighten the mood
B. Projects/boards → task lists → tasks
C. Only emails
B. Projects/boards → task lists → tasks
Founder asks you to “reply as me.” What’s the safe boundary?
a. Sign with Doer’s own name
b. Send using Founder’s identity, but keep approvals visible
c. Ask Founder's husband/wife permission first.
b. Send using Founder’s identity, but keep approvals visible
A client email is lost in Gmail. How does a help desk prevent this?
a. Centralizes all emails into one visible queue with ownership
b. Auto-forwards to Slack
c. Flags only VIPs
a. Centralizes all emails into one visible queue with ownership
What is Ace's first name?
Aureus