I HAVE CHATGPT, SO I'M BASICALLY A DENTIST
How much is a crown?
Thank you so much for calling! Do you mind me asking who I'm speaking with?
Tell me a bit more about what's going on?
I'll bet Dr. Brady would like to meet your personally and take a look to see how we could best help you. How about Thursday or Monday at 2 pm?
Deep cleaning? What do you mean I have gum disease?? I've saw my previous dentist for 27 years and they never said anything about gum disease.
I can tell you’ve done a great job being consistent with your visits — that’s awesome! If we were to fast forward 10-12 years from now, what's going to be most important to you when it comes to your teeth?
If we see some things that could potentially get in the way of you reaching your objectives, how proactive would you like to be?
This isn’t about what someone missed — gum disease can be sneaky. Our goal is to meet you where you are today and protect what you’ve worked so hard to keep healthy
Why aren't you on the list for my insurance anymore?
Our doctor was finding that the limitations of your plan restrict the time she is able to spend with you, as well as the quality of dentistry. She isn't willing to sacrifice either - you deserve better!
I just started a new job and really need to come in after 4pm
Congrats on the new job! Tell me about it...
The treatment you've chosen will likely require that you take some time off... what do you think about consolidating as much as possible to minimize your time off?
Dr. has reserved time especially for what you're wanting to accomplish at 8 am. Would early or later in the week work best for you?
Do you whiten teeth?
Absolutely! Do you mind if I ask who I'm speaking with?
Have you whitened your teeth in the past? Tell me about your results...
What's your time frame? Special Occasion coming up?
Other than the color, what else is important to you?
What else would you like to accomplish on your visit?
My last dentist didn't tell me about this...
That’s fair — different dentists may focus on different things based on their education and experience. Can I ask what matters most to you when it comes to your smile or comfort?
Good question. Let’s step back a bit — what are you hoping to accomplish with your teeth long-term?”
I hear you. We jumped the gun a bit. Honestly, it really comes down to what's important to you. What would you say your goals are when it comes to keeping or restoring your teeth?”
**This comment is an indication that you didn't do a very good job of finding out what's important to the patient. You have to EARN THE RIGHT to give solutions by building a foundation built upon their goals and objectives.
My filling came out and now my tooth is really sensitive. ChatGPT says I need a root canal.
Oh no! I hate that you're dealing with this - Tell me more about what happened...
What do you think about ChatGPT's diagnosis?
What is your goal for this tooth - regardless of the treatment, what is important to you long-term?
Tell me about your other teeth - would it be helpful if we were to take a look to see how we can prevent this from happening again?
Based on what you've shared with us, is it okay if we take an xray of the tooth to get a closer look, and see how we can best get you to where you want to be?
I received a list from my insurance saying I have to find a new dentist
That's absolutely not correct. We have several patients on your plan! Our doctor made the decision to change the relationship we have with your plan because they were asking us to downgrade our standard of care, and you deserve better!
Something came up at work and I need to cancel my cleaning this afternoon.
Thank you so much for calling! Are you sure can't rearrange your schedule to keep your reservation? It will be 5 months before Susie is able to get you back on her schedule.
How do you do an implant?
Great question!
It sounds like you're interested in making some improvements. Tell me more...
What exactly would you like to know about the process?
Can you just send a pre-determination?
Can you tell me why you're wanting to send a pre-det?
We don't do many of those, but I'd be happy to get one out for you. The fee to submit a predetermination is $150, and we'll apply that do your treatment when you begin.
I don't want any x-rays today.
Tell me a little bit more...
What concerns you about x-rays?
Why is it important for you to get your teeth cleaned today? Other than a cleaning, what would you like to accomplish while you're here?
How important is prevention to you when it comes to your teeth?
Do you have laughing gas?
Do you mind if I ask who I'm speaking with?
Thank you so much for calling! Yes, we certainly have laughing gas - It sounds like you're looking for a new dentist. Tell me more!
I don't want an exam - just a cleaning
We're glad you're here!
Tell me why it's important for you to get your teeth cleaned?
What long-term objectives do you have for your teeth?
Do mind sharing with me why you're reluctant to have the doctor check your teeth?
I'll do what my insurance will pay for.
What if your plan doesn't cover things that are important to you? (have we established what's important from the patients point of view?)
Would it be helpful if you could spread out your financial obligation in the event you want to accomplish something that your plan doesn't cover?
Most patients have found that their dental plan is more of a 'rebate' or supplement, than actual insurance.
That's a lot of money! There's no way I can do it.
Yes it is quite an investment. Would it be helpful if we could spread out the cost over time?
You get to decide the pace of your treatment. Where would you like to start?
I want to get my teeth cleaned.
Great! Do you mind me asking who I'm speaking with?
I'm so glad you called! Why is it important for you to get your teeth cleaned?
What are you looking for in a dental office?
What else would you like to accomplish when you come in?
Do I have to do everything at once?
Absolutely not. You get to decide the pace! It sounds like you might want to spread out your treatment - tell me more...
Most patients like to minimize their visits and take care of everything in 1-2 well planned visits. What do you think?