I NEED WHAT??
I'm not sure I want a crown. Can't you just do another filling?
Tell me a little bit more...
What benefit do you see in doing another filling?
How long do you want it to last?
How many times do you want to work on that tooth?
This won't happen very often if we ask open-ended questions FIRST..
Do you take Delta Dental?
We have a lot of patients on that plan! We will do everything we can to maximize your plan, despite any restrictions or limitations.
I need to talk to my wife first.
I totally understand. I would do the same thing! What do you think she'll say?
Would it be helpful if we could set up a zoom follow up with both of you?
When would you like for me to follow up with you?
How much is a crown?
Thank you so much for calling! Do you mind me asking who I'm speaking with?
Tell me a bit more about what's going on?
I'll bet Dr. Brady would like to meet your personally and take a look to see how we could best help you. How about Thursday or Monday at 2 pm?
In the movie Elf, what was the first rule of "The Code of Elves?"
Treat every day like Christmas!
After asking his 2nd grade music class what they wanted for Christmas, Donald Yetter Gardner wrote this song in 1944.
'All I want for Christmas is my two front teeth' He noticed that almost all of the students had at least one front tooth missing as they answered in a lisp! Gardner wrote the song in 30 minutes.
Why aren't you on the list for my insurance anymore?
Our doctor was finding that the limitations of your plan restrict the time she is able to spend with you, as well as the quality of dentistry. She isn't willing to sacrifice either - you deserve better!
I just started a new job and really need to come in after 4pm
Congrats on the new job! Tell me about it...
The treatment you've chosen will likely require that you take some time off... what do you think about consolidating as much as possible to minimize your time off?
Dr. has reserved time especially for what you're wanting to accomplish at 8 am. Would early or later in the week work best for you?
Do you whiten teeth?
Absolutely! Do you mind if I ask who I'm speaking with?
Tell me what you're wanting to accomplish..
What do you know about whitening
how soon do you want your teeth whitened.
Other than the color, what else is important to you?
How many gifts in total were given in "The Twelve Days of Christmas" song?
364
My filling came out and now my tooth is really sensitive. I've been online and it sounds like I might need a root canal. what do you think?
Oh no! I'm so sorry you're having trouble. Do you mind telling me your name?
I'll bet Dr. Brady will want to meet you and personally take a look. We have time reserved especially for our new patients with these type of situations - can you make it in tomorrow at 2pm?
How many upper teeth does a reindeer have?
ZERO! Would it surprise you to learn that reindeer only have teeth on the bottom of their mouths? On the top, they have a hard, bony plate to help grind their food. So chances are, the big toothy grin you’re picturing isn’t really what a reindeer smile looks like — unless they’ve had some implants! And Rudolph the Red-nosed Reindeer probably wasn’t a regular patient for his dentist!
I hate shots!
You're not alone! Tell me more...
Are you familiar with some of the new technology that doesn't require injections for dental treatment? (lasers, etc.)
How can we ensure that you're as comfortable as possible?
What if we could consolidate treatment as much as possible to minimize the injections?
I understand how you FEEL We have other patients who have FELT the same way, and what they've FOUND is that Dr. Brady is extremely gentle!
Which one is the worst one? Can you prioritize this for me?
It's really up to you. Where would you like to start?
There all kind of tied for first. It sounds like you want to spread out the treatment. Tell me more...
You get to decide where to start. Most of our patients like to take care of everything in a couple of well-planned visits to save time. What do you think?
How do you do an implant?
Great question!
It sounds like you're interested in making some improvements. Tell me more...
What exactly would you like to know about the process?
Can you just send a pre-determination?
Can you tell me why you're wanting to send a pre-det?
We don't do many of those, but I'd be happy to get one out for you. The fee to submit a predetermination is $150, and we'll apply that do your treatment when you begin.
What is the name of the elf that pursed a career in dentistry?
Hermey the Misfit Elf ( Hermey the Elf, D.D.S) is one of Santa Claus' elves, in the 1964 television special Rudolph the Red-Nosed Reindeer Unlike the other elves, he does not enjoy making toys, instead pursuing a career in dentistry; he is teased by them because of this, much like how Rudolph is teased for having a glowing red nose. Further highlighting how different he is from the other elves, he is the only one with a smaller nose, blonde hair and round ears.
Do you have laughing gas?
Do you mind if I ask who I'm speaking with?
Thank you so much for calling! Yes, we certainly have laughing gas - It sounds like you're looking for a new dentist. Tell me more!
After you've quoted the fee...
'I'll have to get back to you'
I sense some hesitancy. Do you mind sharing?
The goal is to uncover the unspoken objection.
When would you like for me to follow up with you?
I'll do what my insurance will pay for.
What if your plan doesn't cover things that are important to you? (have we established what's important from the patients point of view?)
Would it be helpful if you could spread out your financial obligation in the event you want to accomplish something that your plan doesn't cover?
Most patients have found that their dental plan is more of a 'rebate' or supplement, than actual insurance.
That's a lot of money! There's no way I can do it.
Yes it is quite an investment. Would it be helpful if we could spread out the cost over time?
You get to decide the pace of your treatment. Where would you like to start?
Which two NFL teams have played a game on Thanksgiving Day since 1966? (not necessarily as opponents)
DETROIT LIONS AND DALLAS COWBOYS
Do I have to do everything at once?
Absolutely not. You get to decide the pace! It sounds like you might want to spread out your treatment - tell me more...
Most patients like to minimize their visits and take care of everything in 1-2 well planned visits. What do you think?