Black History
He gave the "I Have a Dream" speech
Who is Martin Luther King, Jr.?
You call this number (404-778-1199) if you will be late or not in at all
What is the "Call Out Line"?
This function is used to send a message
What is telephone call?
I should submit these on a daily bases so my adherence is good.
What are Verizon adjustments?
Who is Jackie Robinson?
The best team ever
Who is BHC?
These are used during a message and helps to ensure I am detailed
What are Smart Text?
You have to submit this no more than 6 months in advance
What is PTO?
Who is Harriet Tubman?
You call this when a patient calls in with emergent symptoms
What is the escalation line?
What is it book it?
You follow this everyday to stay within adherence for lunch and breaks
What is a schedule?
The first African American woman elected to the House of Representatives
Who is Shirley Chisholm?
This meeting is held at the start of each day
What is huddle?
Here you can find call center handoff messages
What is active requests?
I go here to see my scored calls
What is My Zone?
First African American President
Who is Barack Obama?
You call this number (877-389-0069) when a patient speaks a different language
What is Interpreter Services/Interpreter line?
I should check these on the checklist when scheduling
What is Patient, PCP, and Guarantor?
We do not approve this aux (multiple answers)
What is personal, refused, and or extra after call aux?