Quality
"I will be glad to schedule an appt for you!"
What is restate the caller's request?
You use this when you are ready to go off queue to lunch.
What is meal aux?
You click on this when you need to access the Contact Hub.
What is Incoming Call?
This page has been removed from the wiki recently.
What is Neurosurgery Dx Page?
Beyoncé's oldest daughter
Who is Blue Ivy?
Silent/quiet phrases will cover this and it should not exceed 30 secs.
What is dead air?
You cannot exceed 10 minutes per day when using this.
What is personal aux?
You must resolve all of these before ending the call.
What is a CRM?
The page that you look on to find numbers to other departments.
What is the Main Directory?
Points that you can redeem for household items
What is E-Recognize?
Only acceptable when calling a lead, supervisor, clinic staff and you have to set time expectations.
What is hold protocol?
When you are done with calls at the end of the day you have to do this.
What is logout?
We are not supposed to used this method of communication.
What is Secure Chat?
Instructions on how to handle outside callers are found on this page.
What is the BHC Update Corner and Information page?
Craig's favorite basketball team
Who are the Lakers?
Read message back to caller and route to the correct pool.
What is message protocol?
You are NOT supposed to sit in this aux but instead should be on queue
What is available?
When a call pops in and the caller has reached the wrong department this should be resolved as...
What is Call Transferred?
Brain Health agents must go outside of BHC Wiki to help these BHC patients.
What is Acupuncture?
Norya's favorite color
What is pink?
Review day of week, month, date, time, full location, provider, items to bring and cancelation fee.
What is review appt details?
The goal is 6:18
What is AHT? (Average Handle Time)
The panel on the left side of a patient profile containing a quick view of vital information.
What is the Story Board?
This is where Brain Heath agents can find numbers for body donations and monetary donations.
What are Other Contacts?
Falcons, Braves, Ludacris, I-285, The Varsity
What is Atlanta?