The Day we Met- First touch
The claim is less than 500.00, and I have no insurance information listed for any billable parties, and no one answered my call. What are my next steps?
Ive started my shift, but I need to leave earlier than expected. I am not making up the time- what should I do?
Request time be applied in Dayforce for your same day absence- we do not retroactively add time
Before a payment plan is offered to a customer, what must be confirmed?
Insurance has a valid denial reason OR no insurance carrier could be located
CLAIM REPORTING
I have the correct amount of money I need, but it is not applied correctly. Which function do I use
REALLOCATE
True or False- The renter has paid their deductible at the branch, and a claim has been filed and sent to their insurance- the renter still requires a phone call.
False- If a Payment from Renter for a standard amount ($100,$250,$500 or $1000) has been received - No call to renter needed- No letter needs to be sent
My absence is unplanned, when should I let HR know that I am not coming in?
In the case of an unplanned day off, you are required to notify the correct HR inbox of the absence before the start of your shift preferably or by 10 am at the latest, and you must indicate the intended work schedule for the day
What is the allowed minimum monthly payment for payment plans?
$100.00 is the lowest, but always make an attempt to negotiate for a higher amount.
SCAN SEARCH
What state should you NOT apply payment from
Mississippi
Esubro Push note is on file, how far do I push the diary?
Contact Renter/Driver dairy 90 days from date of note
I will miss 3 hours of my shift on Friday, can I apply 3 hours of paid time?
No. Choice time can be applied in 2 hour increments (2,4,6,8) Vacation time can be applied in 4 or 8. You may accrue no more than 10 hours a shift regardless of time applied or hours worked.
What restriction is placed on a billable party for a payment plan extending over 6 months, or a balance higher than $1,000.00
Do Not Rent until balance is settled
My claim is over 2k, and I only have the billable parties information, no insurance carrier listed-
- INSURANCE SEARCH
The payment was applied, but it was not credited to the person who made the payment-
Transfer to demand
These carriers are the exception to sending FNOL via esubro hub, and must be claim reported
Travelers, Allstate, Progressive and Farmers
I should email my supervisor If I cant make it in today.
Call outs are managed through the HR email box at;
What are the steps to setting up a payment plan in the system
Enter payment plan info into demand profile
Send payment plan letter
Set demand to payment plan
Set payment plan task
DNR if applicable
SKIP TRACE
The amount of money I have in my hard cost appears to be in the negative- but the claim is pif
REFUND
What is the claim reporting threshold for v2?
There is no minimum limit for claim reporting against v2. Any claim amount can be reported.
False- If the absence is unplanned- a call out is required for each day you will not make your shift. You can not call out for more than one day in a row.
When sending a payment plan letter, what information needs to be included
Date of Payments
Amount of payment each month
When first payment is due
Total balance due
PAYMENT PLAN TASK
The renter made a payment at the start of the claim, but their insurance says there is no deductible. What are my next steps?
Update Renter DP Insurance responsibility credit Update insurance demand for deductible credit of $0 Issue renter a refund