Conflict Management
a serious argument or disagreement
conflict
showing up ontime on a regular basis
punctual
Facebook, Linked In, Instagram are examples of what?
social media
a person who publicly supports or recommends a particular cause
(clue: a _ _ _ _ _ _ e)
advocate
someone you see every now and then at social gatherings, may check in with them sometimes to say hello
casual friend
2 things you should first do when someone makes you upset (clue:S_ _ _ and T_ _ _ _)
stop and think
clothing that distinguishes employees from customers
uniforms/dresscode
a technology bug on your computer- can cause you to lose all your information
virus
when you speak on behalf of yourself regarding things that are important to you
self-advocacy
person very close to you but not family or a romantic partner- you enjoy spending time with them
best friend
when you try to find a compromise for both parties involved, resolves the conflict
find a solution
person you may work with, they may have a similar role with you and discuss similar work related topics with you
coworker
something you should never give away online to a stranger or on something you didn’t purchase, such as a password, where you live, bank account information
personal information
attitude about your skills and abilities, you accept and trust yourself ad have a feeling of self-assurance
self-confidence
group of people united by marriage or blood who usually live together
family
when you try to change the argument into a discussion
redirect conflict
do this when you have to let your boss know you're ill, then aim to work hard to catch up
call in sick
making unwelcome and inappropriate sexual remarks or advances online (e.g. making vulgar comments about someone's body)
sexual harassment
When stating your needs, it is important to communicate in these ways...
(you want to be d _ _ _ _ _ and f _ _ _)
direct and firm
a professional who you can talk to about your problems, their job is to assist you in working through challenges
To find out the real cause of the argument (i _ _ _ _ _ _ _ _ _ _ _ g conflict)
investigating conflict:
1) What is the first step in IC? Listen and control your emotions.
2) What is the second step in IC? Seek to Understand.
conducting yourself in a professional manner
(clue: 2 words w _ _ _ p_ _ _ _ e_ _ _ _ _ _ _ _)
workplace etiquette
silencing your phone at work, not reading texts or using social media on your phone
(2 words: t e c h _ _ _ _ e _ _ _ _ _ _ _ _)
technology etiquette
When stating your needs, it is important to not demand what you want, but to be _ _ _ _ _ _ _ _ _ _ of the other person also.)
respectful
people that work in jobs that help and support, responsibility to nurture and take care of others
support professional