Bankers Only
What does the term "opt out" mean?
Transactions maybe declined if you don't have enough funds
You will not receive an overdraft fee
This could result in an NSF fee
How should a check payable to "Jack Daniels and/or Captain Morgan" be endorsed?
Jack OR Captain can sign
What is the top drawer limit?
$3,000
Where do you go to submit a complaint?
Max
What is the role of the searcher during opening procedures?
Drive around the building twice,
Enter the building,
Search area,
Touch watchers car and state all clear
Post all clear signal.
What is the correct way to quote a rate?
Say "Annual Percentage Yield" instead of APY
How would a check payable to Elvis Presley be endorsed by his POA, Lisa Marie Presley
Elvis Presley
By Lisa Marie Presley POA
Signed by Lisa Marie
What is the total cash limit allowed on the floor?
$10,000
Where is the Community Reinvestment Act located?
Essentials
Company
2020 Community Plan
What is the role of the Watcher during opening procedures?
Drive around the building twice
Wait in unlocked car for searcher
Be alert to surroundings
What tool would you use to quote a rate?
Online Rates
How should a check payable to minor Brad DeSantis be signed by his parent, John Rodriguez.
Brad DeSantis
By John Rodriguez, Parent
Signed by John
OR
John Rodriguez, Parent of a Minor
What is the total cash limit including cash cubby?
$30,000
Where is the Service Civil Members Relief Act located?
Branch Procedures
S
What is Huntington's definition of a complaint?
Any expression, written or verbal, of dissatisfaction with HNB related to a HNB business practice, product, or service
When opening an account with a promotional offer, what steps must be taken?
Enter customers Promo Code, claim
Review eligibility requirements
Provided customer with Promotional Addendum
Mark Fulfillment Status in Promotional Database
How should a check payable to Mickey's Sports Bar, LLC be endorsed?
Stamp
OR
Mickey's Sports Bar, LLC
Donald Duck, owner
Donald Signature
Explain the steps/roles of a CTR (in person and in the night drop)
Conductor - conducting the trans
Beneficiary - benefiting from the trans
Night drop is the conductor
Where do you go to print disclosures?
ESS
Documents Tab
What does dual control mean and when would it be used?
Requires the complete attention of both colleagues throughout the entire process. Colleagues agree on contents of device.
Examples: Night drop, audits
What steps satisfy our Reg E requirements?
Discuss opt in/opt out options with customer
Have them make their decision on the disclosure and sign for EACH account
Scan into deposit accounts
How should a check payable to ACrochetPaige, a DBA of Paige Milioto Inc, be endorsed?
Paige Milioto Inc, DBA ACrochetPaige
How do you handle a cash withdrawal over $35k
Confirm date and time of pick up with customer
Provide customer with the Large Cash W/D Affidavit
Notarize
Email AOS, DM, AOM, and Security Ops prior to pick up
How do you change a customers privacy restrictions?
ESS
Edit info
What does does dual access mean and when would it be used?
The process of two separate colleagues physically gaining access to a device. Examples: Opening the big vault in the morning, KCP