Security Awareness
An assessor may ask you about the alarm panel distress code. What is the correct protocol?
Increase the value of the final digit of the code by one
When balancing the vault, what separation of duties must always be maintained?
The person counting vault cash must not be the same person who enters the totals into the computer
Where can you find the Instant Issue procedures if an assessor asks during a visit?
SharePoint / Branch Performance / Procedures / Branch Operations Manual / Instant Issue Procedures
Working supply keys must be kept out of customer sight during business hours and locked under dual control at night.
True — Out of customer sight during business hours; locked under dual control at night
A non-customer walks in and asks about checking and savings products. What should you be prepared to provide?
The correct disclosures and rate sheet, either a physical copy or by navigating to the correct intranet page
If you step away from your teller workstation, even briefly, what two things must be true before you walk away?
Coin vault or cash drawer is locked AND computer is on the lock screen
Cash must be faced the same direction with the portrait side up, and the strap stamp must be placed on the BACK of the strap, not on the portrait side.
True — Stamp goes on the back of the strap, not the portrait side
If a card is created through the Instant Issue machine but the customer is not present, the card may be stored in the vault until the customer comes in to pick it up.
False — Cards must be destroyed under dual control immediately and logged on the Instant Issue Creation and Destruction Log; never stored in the vault
An assessor asks to see your Employee Key and Combination Log. What should it show?
All keys and combinations maintained, date received/returned, employee initials, and dual initials
A customer is at your window and you need to place a Regulation CC hold on their deposit. What must you do?
Provide the Notice of Delayed Availability form to the customer while they are present
The bottom cash drawer must remain locked and the key must NOT be left hanging in the lock, even when you are present at your station.
True — The bottom drawer must stay locked and the key removed even when the teller is present at the station
What is the standard cash drawer limit
$10,000
When a rejected card comes out of the Instant Issue machine, what must happen to it?
Destroyed in a cross-cut shredder in an area monitored by security cameras
During the assessment, an assessor asks you to verify your keys. What will they check?
That the lock locations of the keys in your possession match what is recorded on your Employee Key and Combo Log
A customer is NOT present when a Regulation CC hold is placed on their deposit. When must the written notice be mailed?
Mailed within 24 hours of the deposit being made
A visitor needs to access the network room. Where should this be documented?
Documented in the branch visitor log noting network room access, or in a dedicated Network Room Visitor Log
What is the maximum amount allowed in the working top cash drawer while on-site?
$3,500 maximum for the working top cash drawer (in-use drawers only)
During non-business hours, what must be done with the Instant Issue machine and its supplies?
The machine is powered off and all supplies are locked in the Instant Issue vault
A single key tag in the Duplicate Key Box may hold keys to more than one lock location as long as the box itself is under dual control.
False — Each key tag may only contain keys to one lock location, regardless of dual control status of the box
The Funds Availability/Overdraft Policy must be posted at each drive-thru lane, including the business lane, and must be visible to the customer at all times.
True — Must be posted at each lane including the business lane, visible at all times
When does the teller line door need to be closed during business hours?
Closed within a reasonable span of time; may be propped open only when lobby doors are locked
When processing a night drop and a discrepancy is discovered, what must happen?
Processed under dual control, verified by another employee if a discrepancy is found, and logged
Who should you contact if Instant Issue materials, such as card stock go missing?
Instant Issue Support Team: 1-855-467-8477 or BCInstantIssue@fnni.com
What is located on your log that is not key related
First two numbers of your Kaba Maas code
Which required lobby item must be viewable at each teller station AND at each banker desk?
Funds Availability/Overdraft/FDIC/CIP Multi-Sign