Security Procedures/Safeguards
The purpose of the red or blue security lights located on the wall or ceiling of a main branch lobby, in a breakroom, or a workroom.
What is a signal for team members to stay out of the main branch due to possible robbery?
Used by banks to aid the tracing of bank robbers.
What is bait money?
Brand of free checking accounts that KFCU currently offers.
What is Kasasa?
What is Securitas?
The_________ is standardization of both the daily opening procedures and the closing checklist, resulting in more efficiency in branch operations.
What is Branch Checklist Workflow?
The purpose of a "Safe-to-Enter" signal.
Keeping inventory of these is mandatory and necessary. There are many different logs and inventory sheets for this process.
A savings account specifically designed for saving for the holiday season.
What is Christmas Club?
An online system used for educational purposes. Courses pushed to team members on this system are necessary and mandatory.
Submitted to the IT Department for adding/removing system privileges, password resets, coding accounts, etc. Accessed through the Portal.
The two terms for alarming and unalarming the building.
What is "hot" and "unhot?"
All team members are issued _________ that will allow access to KFCU facilities.
What is a Proximity Badge?
A personal financial management service designed exclusively for credit union members.
What is Keesler Financial Group?
A member relationship program that allows all member activity, including service and sales opportunities, to reside in one central location with easy access through our core system, Symitar.
What is Synapsys?
When any non- member/business comes in to perform an allowable transaction, open an account, or be added to an existing account, ALL must be run against the ______ list.
What is OFAC?
When an incident occurs, for example, a missing or stolen laptop or proximity badge, immediately complete a...
What is a SIRT?
The amount that is required in the Branch Vault as bait money.
What is $500 in $20 bills?
Members that are over 50 with at least $50,000 on deposit with KFCU.
What are Elite Prime Members?
A user-friendly customer service interface that communicates with the First Data host system to assist you in performing maintenance and basic account updates for credit card holders.
What is Evolve?
If there is a Warning on the account that prevents accessing the Teller Transactions, the rep must contact the ________ Department before discussing the account.
What is Collections?