Robbery
Bait money consists of:
What is: Five - 20s, Two - 50s, and Two - 100s
Name the 3 different types of checking accounts offered
What is Kalo essentials, Kalo Plus, and Kalo Deluxe
What information is required to set up online banking?
What is ASB Bank Account Number, SSN, DOB, and Create a log in ID
What does NBA stand for? How many points do we need to hit our goal in Q2?
What is Next best action and our goal for Q2 is 1140
Who is Hawaii Kai's best abm and bm its ever had?
Who is Darren and Shar :)
How long after a robbery takes place are you able to speak with media or discuss with customers?
What is NEVER
What is the difference between overdraft courtesy and debit card coverage;what type of transactions are covered under each?
Make banker explain lol
What does CTR stand for? When does a CTR need to be completed?
What is currency transaction report and it needs to be completed for cash transactions over $10,000
What are four examples of kalo 1 NBAs?
What is Transact debit card, enroll in olb, estatements, add direct deposit, upgrade checking, email.
In what year was ASB founded?
What is 1925.
The height of the robber may be determined by...?
What is the height markers on the door or Kalo logo on the door
Name all of the consumer savings accounts offered
What is:
How many business days is retention for debit cards/checks and also for foreign currency?
What is 30 days for debit cards/checks and what is 7 business days for foreign currency.
What is the proper way to upgrade or downgrade an account (describe the process)?
What is pull up the customer, select related tab (on right), and click new dss request.
Who are our 3 regional executives?
Who is Chereen Pires, Cynthia Hermosura, and Sy Farinas.
If the robber presents a note you should...?
What is retain and avoid touching it as much as possible
What is rate do you quote as the walk in minimum APR for our PUL and what is the minimum customer can apply for?
What is APR as low as 9.99 and min application amount of $2500
List the 5 kinds of transactions can you do in the ATM?
What is: Deposit, withdrawal, transfer, change pin, balance
Give two examples each of a kalo 2 and kalo 3 NBA tile?
What is:
Kalo 2: Add/increase savins, Open CD, Add credit card
Kalo 3: Add/increase investment services, Add HELOC, merchant services
What is the asb vision and the 4 pillars?
What is We are a great bank making dreams possible.
The 4 pillars include making banking easy for customers, deliver high performance, create a great place to work, bring real impact to the community.
What are 3 things you should do immediately after a robbery takes place:
What is:
Part 1: What is the current promotional rate for our HELOC product and what is the annual fee? Can it be waived?
Part 2: Your Teams Banker: Also needs to list 2 fees customers can potentially be required to pay for either during the application process or when closing the HELOC
What is 5.55% APR for 2 years, $50 annual fee, waived with kalo deluxe
Banker: What is trust review fee, closing costs for lines over 400k, lien release fee, early closing fee
Part 1: What is the morning glory and what is the security question you ask if the all clear is not presented?
Part 2: Who do you call if distress signal is given?
Part 1: What is flower moved from investments desk and what is Do we sell money orders.
Part 2: Who is corporate security and who is 911
Name 10 of the 14 life events you can capture?
What is Education, Employment, Marriage, Birth - Family, Home Purchase, Renovation, New Business, Employment Loss, Caregiving, Death - Family, Inheritance, Relocation, Divorce, Retirement.
Who is our current CEO and name 3 other EVPS and their roles?
Who is: President & CEO Anne Teranishi
Chief Administrative Officer Beth Whitehead
Chief Financial Officer Dane Teruya
EVP Consumer Banking Dani Aiu
Chief Information Officer Jon (JJ) Jocobi
Chief Credit Officer Steven Nakahara
Chief Marketing and Product Officer John Ward
EVP Enterprise Risk Natalie Taniguchi
EVP Commercial Markets Tony Mizuno