Branch Ops
True or False: The LOD indicator still needs to be written on the back of signature cards.
False
True or False: If you customer requests to change their reward type, they will forfeit the rewards they have earned.
False.
True or False: When charging off a customer you have to send maintenance for changing the customer to a problem customer and changing the account status.
False- you do not need maintenance for account status.
What is the refund limit for Personal Bankers?
$75.00
What is the drive-up cash out limit?
$2,000.00
What promotion do we currently have on all of our credit cards?
0% introductory APR for the first 6 months and 0% introductory rate for balance transfers for the first 6 months.
Unposts
Expired holds for hold cards retained at BELL. These hold cards should have the expire date written on them and moved over to the inactive holds section in the drawer.
True or False: Accounts overdrawn due to fees only can be refunded to close at day 30-35
True. A closing letter must still be sent.
What is the minimum reward redemption for our credit cards?
$10.00
How much are we required to make available to the customer for a case-by-case hold, a large deposit hold, and a New Account hold?
Case-by-Case: $225.00
Large Deposit: $5,525.00
New Account Hold: $0
True or False: When closing a timed account, you should always use the Time Account Withdrawal slip transaction in Encore to run the closing entry.
False. You should utilize the Misc. transaction in Encore to run the closing entry and use the correct trancode as indicated when closing the account.
What type of business requires us to pull credit on the signers?
Sole Props and SMLLCs
How much cash back do you get on the Icon FirstCash credit card?
2% cashback on gas station and grocery store purchases, 1% on all other purchases with no limit.
If deleting a Collateral hold, what maintenance do we need to verify that deletion?
A change report with Officer initials.
What is the retention for teller "Proof"?
3 months
If an item is being returned for NSF on a customer's compromised account and the customer would like that item paid through their new checking account with FirstBank, what would you do on the bookkeeping screen to get that item paid?
PAY is on the BKPG screen and complete a telephone transfer.
How much cash back do you earn on the Icon FirstClass Credit Card?
3% cashback on all airline, hotel, and rental car purchases, 1% cashback on all other purchases with no limit
Explain the procedures for charging off a Regular Savings account.
Run fraud entries to the account to bring it to a 0 balance, even though the account is not fraud, this is the only way we can charge off a Regular Savings, because the system does not allow us to change the account status. DO NOT report it as fraud the following day, unless it was in face a Fraud charge off.
Cash back can be given on business account deposits if the account is for a trade name and the cash back is requested by the sole proprietor.