Emergency!
When completing member transactions during a power outage, members should receive this type of receipt.
A handwritten "down time" receipt.
This should be the state of all windows in the relationship center at closing.
Closed and locked, with raised shades.
This is the color of the all-clear cone.
Green.
This department can make the decision if a fault on the alarm pad may be bypassed.
Branch Security.
During a tornado warning, members who choose to leave after seeking shelter must exit through this door only.
The back door (West-Facing Vestibule).
This essential step after entering the ATM vestibule helps ensure that the branch is safe to open.
Trying the door to see if it is locked before swiping in.
This is who should be asked for when calling the branch if the all clear has not been set.
Mr. RAV. (Stands for Robbery Alarm Verification!)
Thses are the three calls which should be made if the the "all clear" signal is not set in the morning and the branch phone is not answered.
911 should be called first, followed by the LT Security Officer (Diana Romsek) and the AVP of Member Engagement (Jamie Smith).
This is used to communicate weather closures during these times.
Everbridge (Keepin' You In The Know).
These are the areas open to staff members who are not scheduled to work.
Public areas only. Non-scheduled staff may only be allowed into secured areas if permitted by the MEM or MEAM.
This is how you treat a note that a robber passes to you.
Handle it as little as possible and keep it if you are able.
Corporate Services.
Before completing the shutdown checklist, MEAs should place these items in a locked POD, teller drawer, or desk drawer.
Any checks and documents with member information.
These two alarm areas are turned off at the start of each business day.
Areas 1 (Branch) and 2 (Safe/Vault/TCRs)
These are the kinds of features that should be looked for to help identify a robbery suspect.
Permanent attributes such as scars, distinct facial features, and other difficult or impossible to change details.
During a communication outage, this department should be notified at 517-267-7349.
The IS Service Desk.
Before contacting the AVP Member Engagement during a power outage, managers must determine whether these security systems remain operational.
Alarms and cameras.
These are the four areas of the alarm system.
1.Branch, 2. Safe/Vaults/TCRs, 3. ATMs/VTMs, 4. Panic buttons
This is what should be done with any MEA who was robbed.
Isolate them for completion of the robber identification form.
In the event of a biological threat, employees should immediately contact these three parties in this order after isolating the suspicious package.
911, the Facilities Operations Supervisor, and the Security Officer.