AUTHORITY CRM
What is Authority Five 9?
OW has two main functions. Orders and _____
What is inventory?
It is our flagship product
What is the GT?
Type of Warranty replacement covered by WORX; Tag! You're It!
What is DRTV - Warranty Replacement?
Indicates that he/she is not listening
What is "Man, that's crazy"?
Proper way to end a conversation with a customer
What is End Call?
4-6 weeks
What is backordered?
It pushes and pulls air; dry leaves only, please
What is the TriVac?
It cannot be created in a Warranty Replacement order
What is a Special Label?
Worx Home Base location
What is China?
Notes pertaining to the call are likely to be found here
What is the VOC?
Pre-2011
What is a historical search?
This open air vehicle boasts eight functions. Sorry, flight is not one of them.
What is the Aerocart?
It is needed on all Warranty orders
What is the Serial Number?
Punctuality, Attendance, _____
What is Customer Service?
"Ghost of Christmas Past, is that you?"
What is Whisper?
Last step in a warranty reship; you may need permission
What is Return Merchandise Authorization?
Enjoys the salmon's drink
What is the Hydroshot?
Self-Reminder: Fireworks aren't necessary
What is Flagging an order?
Queen of Customer Service
Who is Rhonda Tate?
This is used without open and closed doors
What is Phone Number Search?
Searching by last name and zip code
What is a match-key search?
Drilling down the competition and driving straight to victory, you'll never have to worry about choosing sides
What is the Switch Driver?
Total amount of warranty years for WG771-AN
What are 3 years?
You can process an order or look up inventory, but you may need to study first
What is Orderwave Test?