Complaince
The purpose of ________ is to provide a paper trail of financial transactions to help detect and prevent money laundering activities connected with drug traffickers, terrorists, and other elements of white collar and organized crime
What is the BSA?
2 calls to be made when inputting a new customer
What is personal phone and work?
Used any time an associate speaks with a customer, prior to providing any information regarding a customer’s loan or relationship with Check ‘n Go / Allied Cash Advance.
What is RPC?
The force that holds us down on earth and the planets rotating
What is Gravity
customer comes in to apply and provides an ID that doesn't match the name on the application nor does the photo on the ID appear to be this person.
What is submit a SAR?
In the event activity is deemed suspicious, Axcess employees shall submit
What is a SAR?
Proof of income, Checking, Valid ID, and working phone number are what
What is loan requirement?
Used when making a collection call or speaking with a customer who is in a delinquent, default or write-off status
What is Mini-miranda?
Iowa is the USA's leading producer of this "pop"ular crop.
What is corn?
how to report a complaint
What is ·In store complaints – send email with details including customer name, phone number, email address to: CustomerAdvocacy@axcess-financial.com -Consumer complaints can also include: Mail- Consumers can stop in to any CNG/Allied location to request a self-addressed-prepaid envelope and or mail on their own to: P.O. Box 14283 Cincinnati, OH 45250-0283. Website- Consumers may choose to use our online portal, they must use one of the below depending on the retail location brand. Check ‘n Go: www.checkngo.com/contact Allied Cash: www.alliedcash.com/contact Feedback Line- If a consumer chooses to use the feedback line they will need to call the following number. Check ‘n Go: (888) 372-9329 and follow the prompts. Allied Cash Advance (844) 220–2548 and follow the prompts?
Financial institutions must monitor and file a report of each transaction in currency of more than $10,000
What is CTR?
there are how many boxes that must be initialed on a application
What is 5?
Do you certify the debit card being used today to make the payment on this loan draws funds from the same bank account on which the loan was drawn
What is Debit card script?
He is on the 20 dollar bill
Who is President Andrew Jackson?
visually impaired customer comes in to apply for a loan with a companion to assist.The customer struggles to sign each document in the same signature format but does sign all areas required.
What is no?
This prohibits deceptive telephone marketing; prohibit abusive acts and practices; require retention of prescribed records of telephone marketing transactions
What is TSR?
Customers documents go here
What is service portal?
You must state the customers __________ when taking a payment on the phone
What is Balance?
A show popular in the 1950s where a wife gets into crazy trouble with her latin husband.
What is I love Lucy?
She stated that she spoke with an associate from another Check 'n Go/Allied Cash Advance and was treated very rudely. now what
What is Per SOP, even if the issue was able to be resolved, it still must be emailed, to include the specific details above and include the remediation steps. If an associate receives a complaint directly from a consumer (customer or non-customer), the individual receiving the complaint needs to confirm/retain most current information from customer & must send an email to CustomerAdvocacy@axcess-financial.com, with the details to include: • Customer Name • Phone Number • Email address (if available) • Nature of the complaint?
Placement, Layering, Integration is an example of_____________
What is Money Laundering?
what is given with an application and how many
What is privacy notice and 2?
You must state this while dialing out
This is where check and go was founded
What is Covington, Kentucky
Mrs. Adamson has called the store stating she did not authorize a credit check to be ran for a loan with CNG/ACA. She is very upset and wants to know how this will get removed from her credit report.
What is Per SOP, for Direct Complaints the associate must provide the customer with all the various ways a complaint can be filed (mail, website & feedback line). The associate is also required to report the complaint as follows: If an associate receives a complaint directly from a consumer (customer or non-customer), the individual receiving the complaint must confirm/retain most current information from customer & must send an email to CustomerAdvocacy@axcess-financial.com, with the details to include: • Customer Name • Phone Number • Email address (if available) • Nature of the complaint