Host with the Most
Name the golden rule at the host stand
Always speak to the guest before they speak to you. You are the first and last impression of our restaurant.
What are our ticket times for lunch and dinner? What should happen when we go over that time limit?
8 for lunch, 14 for dinner, red line a ticket, and must be touched and ran by a manager on duty
What are the dates of the gift card contest?
Nov 1-Dec 31
How many pre-shifts should we strive for in 1 week?
14! even its just the common huddle
What is our spec on our dessert presentation from start to finish?
Present a dessert card to the table, offer after dinner drinks, spoons in pocket folds
Name the four positions at the host stand.
Floor communicator, seater, greeter, carryout
Name two things on the IPAD that play a role in how long you wait will be quoted?
Turn Time + Table Status
DBL POINTS 400: What is our gift card promotion for our guest?
Buy $100, get a $25 coupon and a free bottle of Tres Pontes Extra Virgin Olive Oil
Uniform check in for a server, what are looking for and asking?
What is our ticket times for bar drinks and NA bev?
Bar 4 minutes
NA 2 minutes
True or False. Every carryout order should receive a label.
TRUE. We always label each item, not just large orders.
What is large party spec? What are the five time the servers must be present together at the table?
9 or more between 2 servers.
Greet
Drink ordering and Serving
Entrée Ordering and serving
Dessert ordering and serving
Check
If your restaurant wins the grand prize for gift cards, what will you win as a team?
$100 Amex for each FOH/ HOH Team member
Pizza Party,
GM/EC $500 Amex, Managers $250 AMEX
DBL points 600: Name all of our non-negotiables
We take pride in being of service- its our pleasure.
Moments of Truth, take nothing for granted
Validate each guest experience
The guest is always the guest, exceed expectations
Hospitality comes from the heart, serve with passion
How many days is server training? Also, describe training process from beginning to end during each of these follows?
45 minutes before the shift - classroom
Food class with a chef
Bev class
4 follow days + 1 food running
Describe the perfect host uniform
Black pants, blouse, balzer/ formal black sweater, button up black shirt for gentleman- non slip shoes, SMILE
DBL points 800: What does it mean to have a 'problem reservation?' Where can you correct this, why is this a 'problem?'
The IPAD has a large party and does not know how to seat it, based on your table combinations. Go to the specific day and assign it, or view them at the bottom middle tab. - or no other resos can be taken that day.
Gift Card Contest: How many total winner are there for each brand?
3 Brio, 3 Bravo = 6 total winners
DBL Points 800: Name our 5 company values
Accountability, Kindness, Courage, Passion, Integrity
Name all the training materials that should be in a server training folder?
Service approach, beverage book, cheat sheet, follow packet, food descriptions, red/white/blue tickets
Walk me through a guest calling in for a carryout order.
Curbside/carryout. (make/model of car) Name, Phone Number, up sell, repeat back quote time
What is our company spec on table touches?
100% table touch- introduce yourself, ask two questions (offer business card)
What is the QTR 4 objective and how much do assistant managers and sous chefs get it the target is met?
Grow sales 10% over YTD trend, $2000 pay out
What information do you cover in pre shift, name at least 6 items.
SOD, current features, marketing/loyalty offers, taste food and beverages, contest updates, congratulate a team member, BE POSITIVE
DBL POINTS 1000: Name the 5 points to talk about in our greet for our servers?
Introduction and greet
SOD Features
2 Specific Apps
2 Specific Drinks
Loyalty