Safety and Security
A coworker just told you they emailed client information to the wrong customer. What should you do?
Complete and file Privacy Incident report
What is the Branch OSAT score QTD?
91.4%
Who am I?
"Mamajita tan Bonita"
Don Daniel
After you have evacuated the branch, what steps should you take?
A.Go to the safe haven
B.Account for all employees
C.Wait for the authorities, Global Security and MD-Banking to give the OK to re-enter the branch
What is the meaning of Hospitality?
Welcoming Clients warmly and making them feel valued.
Best Credit Card Producer with 111 Activate credit cards YTD.
Julio Salvador
None ☺
Someone attempts to rob you at the transaction window. What steps should you take if it is safe to do?
A. Comply with robber’s demands
B. If a note was given, push it aside
C. Activate hold -up button
What are our 5 Values?
Service
Heart
Curiosity
Courage
Excellence
Who am I?
-Love to collect shoes
-Favorite Movie is Titanic
-Loves Concerts
Kelvin Clemente ☺
You are NOT a member of the opening team and arrive after opening employees entered the branch, but before the branch opens. What should you do if the signal is incorrect / not set?
Go to safe haven right away and call 911 and Global Security
If an employee is ambushed while leaving the branch, what steps should you take?
A. Decide appropriate action to ensure employees’ safety
B. When safe to do so, call 911 and
Global Security. Use your emergency wallet
card, if needed
C. Inform your manager
What is the key to unlocking unresonable hospitality.
-Anticipating the needs of your customers
-Intentional listening
-Discovering their needs and learning what is important to them
-Creating thoughtful and memorable experiences
Who am I?
-Love Bad Bunny
-Does not like Beans and Onions
-Could not make a morning meeting to save their life.
Michelle Encarnacion