Carrier Specifics
Travelers
What is the next script you would use after customer agrees to shop around?
“Policies sold through unaffiliated carriers may not qualify you for a multi-policy discount on other Progressive policies, and Progressive may receive compensation for such policies sold"
Which AQX carrier has a work from home discount?
Clearcover
In Moxie, what category do you select when sending policy documents to customer?
Email-Post Sale Documents AQX
How can you establish credibility?
Making sure to let the customer know you are licensed in their state.
What AQX carrier only accepts valid licenses for the state you're writing in?
Plymouth Rock
What is the next step if customer declines the AQX offer?
Set expectations for completing the Progressive quote.
Which AQX carrier has a Company Car discount?
Nationwide
What do you need to remind customers to complete after the policy is sold?
E-signature requests
What kinds of questions help you tailor solutions?
Open ended.
Which AQX carrier only accepts drivers with 4 points or less?
MAPFRE
What script would you use upon hearing the PBV whisper?
“Thank you for calling Progressive, this is (your name). You were transferred to receive additional quoting options due to information on your application that can’t be confirmed. Proceeding with your Progressive quote will take several days and you will not have coverage during this time; this verification process is handled through email. If timing is important, I can explore other carrier quotes with you now, or we can continue with Progressive—what works best for you?”
Which AQX carrier has a Minor Child discount?
Bristol West
Can AQX policyholders contact us to make changes to their policy?
No, they have to contact their AQX provider.
After the sale our role shifts from selling to what?
Supporting! Remind about e-signatures needed, 24/7 customer service line, etc.
Which AQX carrier offers a Get Home Safe perk that is given once a year?
Plymouth Rock
Is the script presenting both PRG and AQX rates mandatory or suggested?
Suggested
Which AQX carrier offers a Hybrid/Electric Vehicle discount?
Travelers
What must you complete in order to get credit for your AQX sale?
Make sure to force bind it in QRP
Which closing technique involves moving towards next steps after delivering the rate?
Assumptive close
Which AQX carrier has LIMITED pre-paid card acceptance?
Dairyland
What script would you use for a MAPFRE customer who is at the dealership and needs a RTA form with their policy?
“Our partners at MAPFRE will assist with the paperwork. Please have the dealership email the documents to service@mapfreusa.com and have them include the word “DRIVE” in the subject line. MAPFRE will process the paperwork within 30-45 minutes and return it to the dealership”.
What two AQX carriers offer a military discount?
Clearcover and Liberty Mutual
Is the post sale scripting mandatory or suggested?
Suggested
When overcoming objections you are reinforcing what?
The value of the policy you are selling.