Special 7’s
What are your scoops?
2-3-4
What are your scoops for an original breve?
1-2-2
What are your iced fill lines?
8-12-16
What is the ice cup called that we use for blender?
Overflowing ice cup
What does avocado mean?
Move your car up
What are your fill lines?
6-9-12
What are your iced and hot matcha concentrate scoops?
hot: 3-4-5
What are your hot fill lines?
8-10-12
What are your smoothie/chai fill lines?
6-9-12
8-12-16
2 cream/milk
What milk do you use for a mocha chiller?
Mocha mix
What flavor do you use for a caramel macchiato?
Blondie
What milk do you use for a sugar free mocha?
Smooth
What are your matcha/lemonade chiller fill lines?
4-6-8
8-12-16
What is the importance of reading the order back?
To ensure no mistakes are being made
Decaf
Less shots
Sugar Free
Milk alternative
How many shots do you use for a triple 7?
6
What is your kids Temp for hot drinks?
The chiller is made with lemon concentrate and lemonade whilst the freeze is made with lemon concentrate and ice cream mix
What are the big 3?
Smile
open body language
genuine interactions
How do you make a medium sugar free brunette chiller?
3 scoops of sugar free brunette, fill with whole milk to the 9, tom tom then top with ice, blend
How many shots go into a medium house blend?
3
What do you do for extra ice?
4 oz
Put the drink in the next cup size up. If large, use a dome lid!
What do you use for sugar free shakes?
Smooth
Why is it important we talk to the customer at lane?
To make the wait time feel shorter and build customer relationships/interactions!