BRI TRMS

INTERNATIONAL CUS AND GB

100

a. TRUE b. TRUE c. FALSE since there could just be a typo in the email address, e.g., gmail.com typed as gmial.com. d. TRUE

Select true or false for these statements related to GB/international NC first orders a. You do not hold international/GB orders based solely on item type and value b. It is common for an international customer to place high dollar orders and have them shipped to a hotel or resort. c. Bounced emails cant be false-positives. (FALSE since there could just be a typo in the email address, e.g., gmail.com typed as gmial.com.) d. Amazon.com does not ship electronics to some South American countries, so international customers may purchase an item and pay a freight forwarder/re-shipper to send it to them

200

1. GSI is not as useful as NA org. 2. IN US, we have four diff TZ while in UK, TZ is GMT +0; TZ is the same no matter where the order is placed 3. TZ for all EU countries is +1 along with suspicious countries like Nigeria. 4.The State that appears on the GSi does not resemblance the actual location of the customer. 5. EDU/MIL isp are common

Mention disctintive characteristics we can find on the EU mk under the GSi section on Nautilus.

300

a. Order date displayed in UTC as discussed before. (Coordinated Universal Time) b. Order numbers- discussed in next slide c. Order methods : options stay the same. Cart is referred to as shopping basket in amazon.co.uk d .Shipping options: discussed in slides further e. 192 icon: similar to targus, we have 192.com IV tool for UK addresses. This will be discussed in detail in IV section of the training.

Based on the image provided, select 4 major differences we can find between NA AND EU under order details section from Nautilus.

400

a.There can be Royals b. They used a disctintive name writing pattern c. Customers are very particular in spelling their name correct d. It is also a common sight to add Mr./Ms before their name e .Their Perfectionism and assertive nature is a reflection of their culture. f. Very educated and good style of communication g. Mos common MOs on EU = EDU/MIL

Mention 4 characteristics unique to the EU mk

IV

100

RECIPIENT EM

What piece of information can be use to determine if the gc recipient is related to the cui under order details on Nautilus?

200

411 for Canada and and 192.com fro UK

Mention 1 external iv tool exclusive for GB and one for Canada

300

a. FALSE b. FALSE c.TRUE d. FALSE

Identify which of the following options are false: a. It is ok to call a p# which iv resulted on a shell accnt. (false) b. Its is ok to based a pass action for a high $ it on a nc with a strong vc rel by pm based solely on the relation found by iv. (false) c. Complete a full investigation in order to correctly rule out any false positive data points (True) d. Trgs is the only internal tool for IV on Nautilus (false)

500

Answer: PASS Edu mo Notes : nc; good cy combo; eh corrs accnt; n ba=sa near edu; ; good iv found corrs edu (https://www.facebook.com/utkarsh.sinha.313); cchn=cui n; cln tkn; noted pop it but mod $ and corrs edu mo; no vel; no susp rls; noted san/.f rls on ip/fp but diff mo; edu mo. Pass

Based on this order determine wether you would pass it or not and why?. 3 minutes to answer. (CID 23272501802)

CB

100

FALSE

“It is ok to reinstate an account based only on the customer’s willingness to pay for the chargebacks” TRUE OR FALSE

200

• The return process seems to be complicated. • A family member made the purchase but the cardholder does not want to pay for the purchase. • The cardholder forgot about or did not recognize the transaction, and the like.

Mention 3 scenarios where a customer might file a charge back dispute for the wrong reason

300

Answer: (A,C,E)

Which of the following scenarios you don’t consider necessary to take an action based on a chargeback? A) ATO confirmed B) Very old cb C) Service/prime D) Cb on a different account with same account holder’s name E) Cb in overcharged status F) CB on digital orders

400

Answer: (A,B,D)

Which of the following statements are false? A) You can overlook cbs if the costumer under investigation is paying with gc or dd B) When investigating multiples cb you must include the highest one on the blurb sent to the costumer C) There is no scenario on which you can ignore a cb from a strongly related account D) When there is cb on a strongly related account and ato was ruled out you must cancel and send “account_closed_related_chargeback “ E) CB< 25% of old oh and cb older than 90 days: PASS action if no .f rsk found

500

* Account_closed_related_chargeback *Not specified for CA

You have a NC with a strong VC rel that was closed due to bad debt. Which blurb would you send in US and CA respectively?

SPOOFING

100

False

Investigators using IW should be able to identify signs of spoofing for all the attributes of gsi (IP/ UB/FUB/FP). TRUE OR FALSE

200

Right now there is no way to identified spoofing or dismiss it for these attributes.

Can you immediately rule out spoofing for an IP trusted if the FP is trusted as well? Yes/No why?

300

Bank call

You have the following scenario: Trusted ub/fub; $1000 of oh, new cc with i3 and oba/osa; $2999 pc order. Which action should you take if spoofing is ruled out? Cch call Pass Bank call Hold Cancel

400

Discard false positives

You have old pm, trusted signs ins and you already ruled out spoofing on the account, but the account has vel for egc, you can’t make a phone call due to business hrs, before taking a vcac action what should you do?

500

For UB check the browser, for FUB check the operating system.

How do you identify spoofing when you have trusted UB or FUB?