Lifts 101
What type of music should you listen to if you are connected to a speaker at work?
What is clean family appropriate music.
These need to be posted everyday before guest's get on your lift
What are the ANSI signs?
This allows you to use the ski lift systems to access skiable terrain.
What is a lift ticket, seasons pass
If I am using my cellular device, smart watch, ear buds or any electronic device while on duty I can expect to find myself receiving?
disciplinary actions to take place and/or termination
True or False: If you have a bullwheel rider, I just let them go all the way back down and don't tell anyone
False
This is required to be filled out professionally and correctly before the lift opens, and continuously filled out through the day.
What is the Daily Lift Log?
These are the 5 pieces of an issued uniform
What is your ski pants, ski jacket, shell, nametag, Brian Head beanie
Your scanner is not working and your trouble-shooting is not working. What do you do?
Contact your supervisor.
How many runs does Brian Head Resort have when we are fully operational
74 Runs
True or False: The chair lift must be stopped for every Toboggan, even if a ski patroller requests you not to
True
My lift has stopped and neither myself or the operator on the other end of the lift has stopped it. This means
What is my screen, and what does it say? Does maintenance need to be radioed?
Throwing snowballs, wrestling, ridding lunch trays down the mountain, are an example of
What are all examples of prohibited horseplay?
Commonly these occur during very busy periods where a season pass holder is restricted from using their season pass.
What is a black out date
Christmas 12/20-1/5
MLK 1/17-1/20
Presidents Day 2/14-2/22
True or False: Sit skis are ALWAYS loaded and unloaded on a slow regardless of what the user preference is
False
Sit skis are loaded the way the guest requests. They may want a slow or they might want a stop, every guest is different.
It is your job to approach them and ask them how they would like to load and unload the lift.
When are babies in backpacks and dogs allowed on the lift?
NEVER
We do not discuss any accident's or issues regarding guests with other guests
What is HIPPA?
How much is a lift ticket?
We use variable pricing, so the earlier you buy the more affordable they will be. You can check the current prices online at brianhead.com and buy in advance for the best price.
List the 7 types of allowed equipment at Brian Head Resort
1. Ski 2.Snowboard 3.Snowskate
4. Alpine Skis 5.Ski Bikes and Board Bikes, with retention devise
6. Telemark Skis 7. Sled Dogs,, with retention devise
True or False: Our resort has 8 chair lifts, and for surface lifts
True
We ask that backpacks be removed before loading the lift because...
there is a risk of entanglement and strangulation
What do you do when a guest falls on your ramp? What are the 4 steps you can take?
Continue to monitor the situation if it appears that it may resolve itself in a reasonable amount of time. Continually reevaluate and decide if another action becomes appropriate.
Attempt to assist a guest or ask another person to assist.
Slow the lift if applicable
Stop the chairlift if applicable
Your scanner provides real-time information with each scan. To maintain the best possible accuracy and promote guest satisfaction what can you do
Read Scanner Messages Carefully, Avoid Duplicate Scans, Problem-Solving on the Spot, and Report any technical issues to a supervisor or Anna
What is our highest elevation? what is our lowest elevation?
What is highest 11,307? What is the lowest 9,600
True or False: Ice is a snow condition
False