Coaches Choice
These are the demonstrated skills and behaviors necessary for effective job performance at Capital One
Competencies
These 4 locations are where one can find and quote the Capital One interest rates.
CapitalOne.com, Apex, E4A, Deposit Rate Tool
This Capital One feature allows non customers to check their Credit.
CreditWise
This helps you communicate hard messages to people in focusing on an alternate solution or choice.
Positive Language
This associate coined the phrase "See the Thing of it is..."
Steve
This is the number of locations that make up the South Region (not Southeast)
13
This is who an Ambassador contacts to assist a customer who has a dispute regarding their 360 Checking account.
Customer Protection Resolution Team
This tool tracks customer's buying habits to help them better save.
Map Your Spend
These 4 elements make up the FLOW Pillars
First Impression, Bond at a Deeper Level, Guide to Discovery, Continue the Connection
This volunteer event was recently featured on the Cafés YouTube Channel with ambassadors from the Miami Café
Absolute Equality
This BRG's mission is to ensure the working parents and caregivers in our company feel valued, heard and supported.
&Family
This process is used to determine if a customer is disruptive or threatening and what steps to take.
This space offers content for Life Events, Money Management and More than Money.
Learn & Grow
This is a close and harmonious relationship in which the people understand each other's feelings or ideas and communicate well.
Rapport
This is the Brickell Cafe's Department ID number (DID)
65114
These 4 categories are situations in which you would send a Surprise & Delight (100 Per answer)
Life Event, Family Event, Community Event, Shared Interest.
This is intended as a quick reference for Ambassadors to use during emergency situations.
Grab and Go Checklist
Here you’ll find learning journeys, fresh content, and opportunities to connect with fellow leaders.
Leadership College
This FLOW pillar checks to see were you able to educate the customer on how to use their own device to self-serve in the future.
Guide to Discovery
These are the 4 Motivational words are displayed at the top of the Office wall. (100 pts for each)
Hustle, Grind, Execution, Conquer
This is the full name of the current Brickell Café Coach. (Correct Spelling)
Christopher Barron Carter
This is the telephone number in which you would call in the event of a bomb threat (Full number no resources)
855-955-7233
This feature offers customers a self-service, fast and cost effective way to send international wires.
Wise
These are the five conversation skills to help you engage in deeper and more meaningful conversations. (100 pts for each answer)
Discovery, Listening, Rapport, Positive Language, Emotional Intelligence
This team member leads both the Brickell and Miami Beach Peet's Team. (Full Name 250 points; correct spelling 250 points)
Dorcas Alcantara