TV Products and Add-Ons
This TV package can only be added upon request
Seasonal Suspension can be requested at any time throughout the year but only once per rolling 9-months.
What is.. "FALSE; once per rolling 12 months"
What is..." Spectrum Internet Assist (SIA) "
Michael Jordan calls in stating that he wants his wife as a primary account holder moving forward. What EHH would you send over to the customer to complete this process?
What is.." EHH551 Spectrum Account Name Change/Account Takeover"
What UCM is used for a customer claiming they have returned equipment that is still showing on the account?
What is... "Equipment Research"
What are 3 TV Product add-ons available to TV Select customers?
What is.. "Entertainment View/Plus, Fox Soccer Plus, Latino View, Premium Channels, International Channels, Sports View"
Customers can have up to 25 Xumo devices.
What is... "TRUE"
What is... "Internet Gig"
Lebron James called in to remove services a week after their billing cycle started. He states that he does not have a need for TV services. What should this customer be informed of?
What is... "MSS Policy"
What UCM would be submitted if an authorized user reports an account holder is deceased and requesting to take over the account?
What is... "Deceased Customer Handling"
This TV Product add-on is available on all TV packages except TV Stream?
What is... "Sports View"
Customer's are charged a $25 fee when a payment has been returned.
What is.. "False, $5"
In this Internet Product, both wifi and self-installation charge is waived in areas where it's available
Stevie Wonder calls in to upgrade his internet package from internet advantage. Stevie has 5 kids who regularly streams and a wife who browses the web daily. They have 3 Smart TVs, Security Cameras and smart phones. Which internet package would best fit his household?
What is... "Internet Gig"
This UCM can take 8-10 business days to be completed.
What is..."All UCMs"
What is included in TV Select Plus?
What is..."TV Select Signature plus Regional Sports Networks"
EIP Plan Xumo devices can be returned within 60 days and customers will be credited the full amount that has been paid.
What is.. "False; 30 days and credited the amount that has already been paid"
This new internet product is only available in eligible markets at this time?
Customer calls in stating that their pricing has increased when they are on a fixed income. After doing further research you notice that there is $10 promotion that has expired and listed under "credits & charges". What promotion is no longer available after April of 2024?
What is... "ACP (Affordable Connectivity Program)"
This UCM is for customer requesting to transfer a balance from an old account to a new account.
What is.. "Balance Transfer Request"
What is included in the TV Platinum?
What Is .. " Entertainment View +, HBO Max (Ad- Free), Paramount+, Select Plus tier, Sports View, AMC+, Disney(basic), ESPN Unlimited, Vix, and Starz/Starz Encore "
A customer that is not authorized on the account, can make one time payments, and be provided with minimum and total amount due
What is.. "TRUE" Only One time payments from unsaved payment methods would require customer to be authenticated.
How many devices can be used at once with the speed of 500Mbps (Premiere)
calls in regarding transferring services to their new address. However, the customer states that their new apartment complex will now be paying for their TV Services and they will be responsible for the Internet Services. Which steps would you take to further assist the customer?
What is... "SCS Bulk - Sales Core"
This UCM ticket provides the option of shipping a customer return kit only when the customer is unable to return equipment to a UPS Store or Spectrum Store.
What is.. "Mail Out Request"