Our Story
This year marked the founding of Brighter Image.
What is 1992?
This home improvement retailer is Brighter Image’s largest client.
Who is Home Depot?
This department is known for balancing value and profitability while generating proposals for approval.
What is Quoting?
This value promotes authenticity and building relationships with mutual respect.
What is "Keep it Real"?
This job type involves sending a technician or photographer to take photos and confirm the project scope.
What is a Survey?
What is Brighter Image’s vision statement?
Brighten the world!
These small, often family-run businesses typically have 4-6 technicians and are ideal candidates for Brighter Image subcontracting.
What is a Mom and Pop business?
This department is responsible for scheduling, client platforms, and work order documentation.
What is Field Services?
This core value encourages employees to celebrate wins and spread positivity.
What is "Be the Sunshine"?
Over the past 5 years, this service has surpassed Pressure Washing to become most common service Brighter Image provides for Home Depot.
What is Bird Abatement?
This person joined Brighter Image in 2003 as an Administrative Assistant and later became President.
Who is Dena McCusker?
This retailer became a client after a high-dusting job in Hawaii.
Who is Lowes?
This department is responsible for onboarding new work orders, quality control calls, and client communication.
What is Client Services?
Asking questions about a new process and researching best practices exemplifies this core value.
What is "Stay Curious"?
This overnight service brightens the appearance of the store interior removing years of buildup from high areas.
What is High Dusting?
This event in 2009 nearly led to the company shutting down.
What is a client dispute with Office Depot?
Brighter Image handles Pressure Washing for this public transportation system in Atlanta.
Who is MARTA?
This system is used for tracking jobs, client updates, and internal work order processes.
What is BrighTrax?
This value is all about accountability, perseverance, and taking ownership of work.
What is "Get it Done"?
This major cleaning service is performed in restrooms and includes grout sealing.
What is a restroom deep clean?
In this year, the company introduced the addition of more departments, a leadership team and an updated brand image.
What is 2022?
Before closing a work order, a technician must submit these three deliverables.
What are the report, completion photos, and signed job order (SJO)?
This department is responsible for maintaining high standards in relationship management with field teams and clients.
What is Project Management?
When a team member ensures a client understands the reasoning behind a decision or service, they are following this value.
What is "Tell the Story"?
In 2025 Home Depot has rapidly increased work orders of this category, leading to the need for dedicated program management.
What is Rodent Trapping?