Customer Experience
Wheel
Wheel
Which standard is ‘greet customers with a smile and always be courteous and respectful’?
What is BE FRIENDLY?
What Agri-Service Value is ‘Willingness to make the changes to improve and succeed?
What is ADAPTABILITY?
__________is a major concern for our customers?
Hint: Price is NOT the answer
What is TRUST?
This Generation likes to live, shop and buy online.
What are Millennials?
This is the first and most important step to reducing customer conflicts.
STAY CALM!
Which Standard is ‘get back to your customers as quickly as possible?'
What is RESPOND QUICKLY?
What Agri-Service Value is ‘Together we do what we couldn’t do alone?’
What is TEAMWORK?
This is an important step often overlooked in dealing with customers.
What is FOLLOW UP?
For this Generation, cost is always a factor in their buying decisions.
What are Gen X?
The phrase, 'Let's try work on this together' and asking questions is what tactic to reduce customer conflict?
What is GET TO THE BOTTOM OF THE PROBLEM?
Which standard is ‘actively listen to what the customer has to say in order to understand exactly what the customer needs from us'
What is LISTEN TO YOUR CUSTOMERS?
What Agri-Service Value is ‘We take pride in being honest and trusted to always do the right thing’?
What is INTEGRITY?
This easy step helps to establish a personal experience with every customer.
What is CALL THEM BY NAME?
This Generation survived WWII and the GI Bill?
What is The Silent Generation?
What is THANK YOU?
Which standard is ‘if you promise something, make sure you deliver that promise?'
What is KEEP YOUR WORD?
What Agri-Service Value is “We work smart to go home safe?”
What is SAFETY?
If you are on the phone and customer approaches you, what could you do to acknowledge that you see them?
What is nod, smile, signal you will be right with them.
This Generation would rather do business via an app and chat bot than visit a business?
What are Millennials?
This de-escalating tactic means if you need to take responsibility for messing something up you own up to it.
What is ADMIT MISTAKES?
Which standard is ‘thank the customer for their business?’
What is THANK YOU?
What Agri-Service Value is “taking responsibility for our actions and results is how we work?’
What is ACCOUNTABILITY?
The Acronym NPS stands for this customer service measurement.
What is NET PROMOTER SCORE?
This Generation has a strong sense of community and social responsibility.
What is Gen Z?
If the customer will not calm down and your manager is not present and you feel threatened for your safety, what should you do?