BG
What does PSR stand for?
Priority Service Register
What is FMRS
Faster more reliable switching
How many times can you objection handle on a call
3 times max
What does OFGEM stand for?
Office of gas and electricity market
What is a dual fuel?
Gas and electric
Explain GDPR
GDPR stands for the General Data Protection Regulation, a European Union (EU) law that governs how organizations collect, process, store, and protect personal data
If a customer has a EV, what is the first question we have to ask
Do you have a electric charger installed on the property
What are the 3 requirements to have a EV Tariff beside an electric charger
Electric vehicle, a smart meter, you have to pay by Direct Debit
What does MSN stand for?
Meter Seriel Number
What are the difference between gas and electricity unit rates
Gas is cheaper than electricity in KWh
When did GDPR come in effect?
2018
What is a traditional meter
non-smart utility meter that measures consumption of electricity, gas, or water and requires manual reading
You cannot switch the customer over to BG because they are in debt
What does a customer need to do in order to get the peak save super sunday tariff
Be an existing customer and have a smart meter
What is a capped tariff?
A capped tariff usually means a tariff whose prices are linked to the Ofgem Energy Price Cap, which limits the maximum unit rates and standing charges suppliers can charge customers on standard variable tariffs. It does not cap your total bill. If you use more energy, you'll still pay more
What free benefit can a Customer get after joining British gas
BG Membership
What was given to you for free in the past that is now a tariff
Peak Save Sundays
Which company owns British Gas?
Centrica
What is an exit fee?
exit fee is a charge for leaving a fixed-rate energy contract before the end date
If a customer doesn't know their annual consumption, what do we use to estimate their annual consumption?
We use Ofgems national average figures
Which year was British Gas established?
1812
British Gas is considered one of Uk's leading energy suppliers based on what factors? (3)
1. Millions of customers
2. Been in the business for over 200 years
3. Wide range of services
what is HIVE?
What renewable technologies does British Gas support?
EV chargers and solar related services
Which tariff is only offered by British Gas at the moment?
Fixed and Fall Tariff