Business Partners
What is recommended/preferred when submitting a business partner referral?
2 forms of contact, example - cell number and email address
What is Branch Support Unit (BSU) and what is their extension?
What does ABU stand for and what is its purpose?
Automatic Billing Updater - ABU is a free service that is offered by Mastercard. With ABU, participating merchants who receive recurring payments from a customer's BSB debit card will be updated automatically overnight processing. When fraud occurs, ALWAYS opt the card out of ABU (this applies to business debit cards as well)
How often does a teller drawer, TCR, vault, or coin machine need to be audited?
Who can take business credit card applications in branch?
Alan and Matt
For a payroll referral, a business needs to have how many employees to be considered?
They only need 1 employee (and it can be themselves!)
What is the RSM and when should you use this resource?
Retail Service Manual - This is a great resource for ALL INDIVIDUALS and is recommended to utilize before calling BSU
What is a Benefit Promise Checking account?
Is a checkless checking account that is a great option for individuals who are brand new to a checking account or those who have had issues with negative balances in the past. This account provides very limited opportunity to overdraft.
How much money can we keep in our teller drawers?
Max of $3,000.00
What will be the benefit of having customers apply online?
When the customer applies online it is a soft pull on their credit. Whereas in person application does not have that option and is an immediate hard pull against their credit.
A business customer comes through to completer a deposit and you notice there are "Square" transactions in their history. What business partner could you recommend to the business customer?
Merchant Card Services - Matt King
Who do you email to add/remove a password on a CIF?
Deposit Operations - Account Maintenance
What account does a customer need to have to earn the Relationship Rate for CDs?
Benefit Plus Checking Account
What product would you recommend if a business savings account has a balance of $25,000.00?
Business Money Market
What sets our credit card apart from other credit card companies?
Supporting local business by offering an additional 1% for all local purchases
What is our weekly goal for qualified referrals, resulting to our annual goal of what?
Weekly goal is 3 per week, 120 annual goal
A customer mobile deposited a check into their account the previous day at 7pm, but wants the funds available sooner. Who do you contact to make this happen/what are the steps to complete this?
Call 8989 Option 3 (Transactional Banking) to have them delete/cancel the mobile deposit and then complete a check deposit in branch/complete a workflow
What are the 5 personal checking accounts BSB offers?
Benefit Plus, Benefit Checking, Benefit 62 Checking, Maine ABLE Benefit Checking, and Benefit Promise
What are 4 options we can provide to business customers for overdraft protection?
NRB, ODP, Working LOC, and a sweep account
Tom and Jane are looking to make a big purchase of a new home, do not want to accrue a lot of credit card debt, and renovate the home over the next few years. What type of credit card should we offer to Tom and Jane?
Everblue Low Rate Mastercard - This credit card is for customers who carry a balance month-to-month, allows them to manage their credit card debt, and also pay off their balances sooner.
What are the 10 Business Partners BSB offers?
Insurance, Main St Banking, Commercial Banking, Mortgages, Buoy Local, Payroll, Merchant Card Services, Corporate Services (TPS), Student Loans, and Wealth Management
Automatic Funds Transfer (AFT) can be completed by anyone, teller or CSS. Explain how to complete this maintenance and what are the limitations.
Utilize Electronic Forms and select "Automatic Funds Transfer (AFT) Authorization Form. Limitations: Bank to bank transfers unless paying a BSB loan from another FI. We cannot set up an AFT to transfer funds from a BSB account to another FI.
Explain what No Return Benefit (NRB) is.
NRB is a "safety net" for a checking account, for the just in case situations a customer's baalnce goes into the negative due to an ACH, debit card transaction, or a recurring payment. NRB allows customers to pay their bills even if they do not have the funds in their account, but will get charged a $29.00fee per transaction (up to 3 transactions a day). Account needs to be open for at least 30 days and meet deposit requirements before having NRB attached to the account.
What documents are recommended/required to open an account for a minor? And who can establish the account?
Social Security Card and birth certificate. A parent or guardian can establish the account. (Guardian paperwork needs to be reviewed by legal first)
What are the 4 credit cards we will be offering?
Business Rewards Plus, Low-Rate, Cash Back Plus, and Credit Builder/Secured