Account Maintenance
Is a signature required for an address change and if so is it Docusign eligible?
Yes, when changing an address to a P.O. Box a signature is required and it is docusign eligible
WMA 114242
Account Transfer Center App
WMA 115137
How does an advisor reject a journal request?
Click on "Reject" button in Request Summary or submit IR path Asset Movement > Cancel Money Movement > Journal
An advisor wants to add beneficiaries to an account but does not know how to do so. What is the IR path to add beneficiaries to an account?
Account Maintenance > Modify Account Attributes > Beneficiary Updates
WMA 112546
Advisor wants to give trading authority to an individual on a full service account. What is the process for doing so and what are the signature requirements?
Account Maintenance > Modify Authorized Parties > Trading Authorization
Search by ECI of trading party being added
If wet signing - account holder, trading party, and advisor need to sign
If docusigning - account holder and trading party
WMA 116574
When client information is correct at the ECI level but not the account level
WMA 124898
Operations Dashboard or Scratchpad in Canvas
WMA 116423
How long does a client have to sign a journal form that was sent by Docusign before the system auto rejects it?
Same day before end of business day
Esignature > Account Maintenance > ACH Setup Request Full Service
What types of bank accounts can be linked to a Revocable Trust account?
WMA 116379
A joint tenant wants to be removed from an account that is approved for options trading. What is needed to remove the client from the joint account?
WMA 115133
An advisor is wanting to add a "comment" to a an incoming account transfer request in the Account Transfer Center. How would they go about doing so?
Customer Transfer ACAT or Non-ACAT > Incoming > appropriate option (can be ACAT or Non-ACAT/DRS)
Can journals be submitted for a same day check deposit or external ACH?
No, journal is rejected by the system. Can be entered next business day
WMA 113095
An advisor wants to set up a brokerage account to automatically pay out dividends and interest to the clients bank account. What is the IR path?
Account Maintenance > Update Other Account Maintenance > Income Payment Request for non-Retirement Accounts
WMA 116428
An advisor wants to request for a check to have its 7-business day hold early for the purpose of a withdrawal. How would they go about doing so?
WMA 113068
*BONUS QUESTION*
What types of checks are not eligible for early release for withdrawal?
An advisor had initially requested for a CO17 to be added to an account at one point, but now they want to remove it. How would they go about doing so?
WMA 114083
An advisor wants to initiate an incoming account transfer from a Chase Bank RMMA. How would they submit this and is a account statement needed?
Firm name: JPMorgan Chase Bank, N.A.
Firm address: 7610 West Washington St. Indianapolis, IN 46231 Mail Code IN1-7222
No statement is required
WMA 115137, 114331
An advisor wants to journal funds from a Full Service UTMA account with an SP52 restriction to the former minor's individual account. What needs to be done in order for advisor to complete the journal and would a signature be required to complete the journal?
Account must be reregistered into the name of the former minor in order to remove the restriction so assets can be journaled. No signature would be required since it would be like to like journal between individual accounts once account is registered to former minor
WMA 113095
An advisor submitted a request to add a bank account to a brokerage account, but the Workhub ticket stated that the EZ forms request did not match the paperwork that was submitted and ticket is now in pending status. What needs to be done to resolve the mismatch and what IR path is submitted to unpend the ticket?
Advisor either needs to submit a new EZ forms request to match the paperwork or submit new paperwork to match the EZ forms request depending on what their end goal is. IR path to unpend the ticket is Account Maintenance Inquiry > Docusign Unpend (Settlement Instructions) > NA
An advisor wants to replace a signer on an entity account with a new signer. What is the process for doing so?
WMA 115133
An advisor wants to replace a trustee that just passed away with 2 new trustees. What are all the required documents needed and who needs to sign? *Bonus points for giving IR path to initiate change
Update Fiduciary Form, Death Certificate, Updated Trustee Certification signed by new trustees, Trust Docs, Signatory Info Sheet
Account Maintenance > Registration Change > Update Fiduciary
WMA 115133
How would an advisor submit an incoming transfer when an individual account at contra firm is under individual "A" to a JPM joint account where individual "B" is the primary and the secondary is individual "A"?
Enter transfer in Account Transfer Center (ATC) under the SSN of the primary CWM clien
Include a detailed memo in ATC explaining the correct registration at the contra firm
Client must sign Name and Registration Differences section of transfer form
WMA 113921
Submit inquiry to DE Cash Shared Mailbox and include:
WMA 115146
An advisor submitted a ticket to add a POA to an account and the ticket was completed and approved, but the POA was still not added to the account. What IR ticket can be used to resolve or research this?
Account Maintenance Inquiry > POA/Trading Authority/Entity Signers
An advisor is trying to do an incoming account transfer but does not have a statement from the contra firm. What can be used instead of an account statement to fulfill that paperwork requirement?
WMA 115137