What Step of CPPCC?
"The current price of your package is $199.95. Today, I'm able to offer you a credit of $50 for 24 full billing periods."
What is Propose (Pitch)?
What is Cancel?
Best not be late paying your bill, or you may see this fee on a future statement.
What is a Late Payment Fee?
Also known as LP302, this shows our internet insurance plans, past and present
What is Internet Usage Plans @ a glance?
You will find the OrderMAX button at the top left of this tool
What is SingleView?
"So, starting with the TV, can you tell me what you would consider your must-have TV channels to be?"
What is Probe?
The most important, and first, part of every single call you will ever take, as defined by CPPCC
What is Connect?
Installing most services for the first time costs this amount... but why it's not a nice round $60 is beyond me
What is $59.95
This document will detail all of the modems we support and have supported
What is Modems @ a glance (LP1184)?
What is Disconnect?
"Other than the price, can you tell me what is holding you back? I can assure you, this offer is very competitive!"
What is Counter?
WireCare is an example of this type of Home Phone addon
What is Care Plan?
Less expensive than an install fee, snowbirds will often choose to pay $49.95 to do this to their services
What is Seasonally Suspend?
This document number deals with the Fibe TV App specifically
LP1445
Finishing up a call in SingleView is always done by clicking this button, which saves notes and closes the account
What is "Wrap Up"?
"To take advantage of this offer, we need to send a technician. Would morning or afternoon work for you?
What is Close?
Finish the phrase....
"A La..."
What is "...Carte"
Moving a non-regulated bundle of services costs this in Ontario and Quebec
What is Free?
What is Validation Process @ a glance (LP371)?
The one button you must NEVER click while practicing in OrderMAX, as this will require us to cancel the order
What is "Submit Order"?
"You mentioned you're with Rogers. I assume you're paying... $150 a month for your TV and Internet with them right now?
What is Probing (Competitive)?
This tool is an important part of your Insight into other companies and their offers
What is the "Competitive Insight Tool"
6 receivers installed on Satellite TV will cost a total of this much in *extra* fees
What is $150?
You can learn how to calculate this document's topic using the following formula:
Charge Divided by 30 Times by Days
Charge / 30 x Days
What is Proration @ a glance (LP810)?
This button will give a view of a PDF copy of the customer's billing in SingleView
What is Paper Bill"?