Room Service
What's the minimum number of times you should knock on a guest's door?
3 knocks
A breakfast check on the weekends is presented
After the guest returns from the buffet
The restaurant should always have this menu available in addition to the regular menu
Guest should be greeted within...
1 minute
Breaks are required for anyone working more than...
6 hours
A traditional room service order must be delivered within 45 minutes while our new program, A La Carte has a delivery window of
15 minutes
The easiest way to get 16 points during breakfast service is to present
a to-go coffee cup
We lose 2 points within the first 10 seconds of an interaction by...
Lacking a name tag
When greeting a table in the bar, you should always have this item in hand
Marriott logo napkin
Name 1 signature drink
Apple Brandy Chill, Pomegranate Mule, Pre-Prohibition Old Fashioned, Crab Fizz, Perfect Rye Manhattan etc.
This item must be delivered when handling guests the checkbook
functional Marriott pen
What besides food needs to be out during the buffet?
Omelet station and buffet signage
Part of taking someone to a table involves three things: walking at a comfortable pace, confirming the table meets guest satisfaction and this
Explain menu and/or buffet options
Carrying these 4 varieties of wine is a sure way to keep 4 points.
White, Rose/Blush, Sparkling, and Red
Noticing a dropped utensil and offering a clean one is an example of....
Responding to cues
Not recognizing an elite member results in a point deduction of...
4 points
When approaching a table, you should have what in hand?
Coffee service
Not repeating an order back results in the loss of this number of points
16 points
Offering a refill should be done before a glass is 1/3 full to ensure ___ points.
16
Following room service, we will be switching to this program
A La Carte
This will result in the largest, 16 point, deduction for room service
Introduce yourself and greet guest by name
Reason to lose 16 points after checking on the guest
Dining room decor and ________ give us 24 points.
cleanliness
Cocktail menu must indicate
Juices are fresh squeezed or pressed
A dinner menu recommendation for a vegetarian
Roasted Vegetable Tarte, Pear Salad, Basil Hummus, etc.