SRR
I accidentally dropped my course and I am an on campus student. What do I do?
Reinstatement using the Reinstate Course (they can fill it out themselves) only if they dropped the course less than 24 hrs ago.
Accidental Drops KB
I am a bishop for this war __ and I would love to schedule to book a room for a ward party. Could you help me figure out how to do that?
You need to contact them here: Location: Chapman 101, Phone: (208) 496-3120 (warm transfer), Email: scheduling@byui.edu
Scheduling Office KB
I noticed that my financial aid is suspended but I was wondering if there is anyway that I could change this because I really need my FA this semester.
DO NOT EVER SUGGEST A FA PETITION. Go ahead and escalate it to FA as a FA Petition though.
FA Petition KB
I met with an advisor to substitute my course and have already submitted that form. Can I check the status of that form?
Send them that link to check the status of this here: https://web.byui.edu/subs-and-waivers/my
Substitutions/Waiver KB
Student is requesting a payment plan and how to sign up for one. They also want to know if it prevents the debt from going to collections. What is your response.
Make sure they have a PDUE Hold and then provide the different payment plan options as well as how to sign up. Debt does not go to collections if they sign up for Payment Plan.
Payment Plan KB
I thought I wanted to audit my course but I actually want to earn credit from it. How can I do that?
Student must submit the Audit Request Form
Course Audit KB
They can contact the University Chaplain here: (208) 496-1338 or belnapt@byui.edu (Tim Belnap)
Honor Office KB
I received a pell grant for a certain amount but I need more money. Is this because I am only taking 10 credits? Would it increase to the full amount if I was taking 12 Program Applicable credits?
DO NOT answer any specific questions about the amount of money offered at different credit levels.
Federal Pell Grants KB
What languages are offered for me to take the FLATS test ?
On-Campus:American Sign Language (ASL), Chinese, French, Russian, Spanish, Arabic (not available at advanced levels)
Online:German & Spanish
FLATS TEST KB
The student will need to speak to the department/ professor about the fee being removed
Additional Class Fees KB
I want to register for more than 21 credits but the system will not let me. What can I do?
Student needs an appointment with a fulltime advisor- ESCALATE
Registration Issues KB
Student reaches out saying they want their parents to only see their grades and what courses they have taken. What form can they sign so they can have access to that while the student is on their mission.
Third party Release Form- Academic Info Release This only releases academic info
Waivers and Forms KB
I am applying for FA and I need the schools code for that. Do you know what it is?
001625
FA Office Information KB
I had a deferment but now its gone and I have the BYUI 101 course. What can I do?
Submit in the enrollment adjustment form the Deferment (BYUI 101). This will remove the course and put the deferment back on
BYUI 101 FAQ KB
Student believes they should receive receive a tuition refund even though it is passed the deadline. What can they dO?
You can suggest the petition and give it to them but DO NOT guarantee they will for sure get the refund.
Tuition Refund Policy
Student wants to meet start the Post Bacc Program to get credits before attending Grad School. What steps do they take?
They need to meet with an academic advisor and then start filling the form. Once the form is complete send to transcripts@byui.edu
Vertical Credit KB
My friend was sexually assualted and I would like to report it. Who can I contact so my friends gets professional help they need and the other person gets the consequence for it.
Refer the friends to the Title IX office not Honor Office: (208) 496-9209 or titleix@byui.edu located in 290 Kimball Building.
Title IX- Sexual Misconduct KB
I got the Idaho Opportunity Scholarship how do I get the scholarship into my account? Do they need to email BYU-Idaho.
They do not need to have their agency email byui. It should just show up in advisor assist for them.
Idaho State Aid KB
A student wants their zoom link for the advisor appointment because they have not received it yet and it starts in 3 minutes. What do you do?
Search their I#/ name in the people tab and click on the students name. Look for their tickets and send the link found from 'BSC Advising Contact'
Confirm Appointment/Zoom link KB
I have not updated my new address nor do I have a personal deposit set up. I believe my money that was left over in my student account was sent to my old address. How can I get my money to my new address?
Escalate or call accounting to have the check voided. Any further questions escalate.
eRefund/Tuition Refund KB
Faculty wants to change one of their students grade. How do they go about that?
Faculty will need to submit requests on the Grade Change link.
Grade Policies KB
Student needs to get their passport photo and wondered if BYUI offered such services.
Yes, they can and they are $7 for 2 copies. You can give them the phone number and the page to make appointments
Photo Services KB
I am unable to afford my food and rent and I am worried that I am going to be evicted. Is there any kind of scholarships I can have to help me stay and finish the semester?
ESCALATE to level 2
FA Emergency Issues
I have a course I need to take for my major but it says its not Program Applicable! What can I do?
Schedule an appointment with an advisor. If the advisor emails then escalate to SRR.
Program Applicability KB
Student has a PNSF Hold and needs to get this resolved ASAP so they can register for courses. This is their second time that this has happened, what can they do?
e-checks/paper checks are disabled for a year. Check payment is permanently disabled.
Failed Payments KB