Admissions
True or False Admissions gives tours year round including the 7 week break?
True
True or False We can create appointments with full time advisers
False
How does a student get authorized to add an ONLINE course?
Fill out the online course authorization
Can international students complete FAFSA?
No
Name two ways students can pay for their tuition?
E-check , Debit Card
What should you do if a student asks for a second continuing deferment?
Contact the admissions office
What should you do if a parent calls to talk to an adviser?
call 9800 to make an appointment
If a student does not add a wait listed course within 24 hours...
The student is removed from the waitlist and a notification is sent to the next student on the waitlist. If this happens, the student must re-add themselves to the waitlist.
What should you do if a student contacts us regarding FA returns on their account?
1. Access if they have added/dropped courses
2. Escalate a level 2 ticket to FA
If a students payment continues to fail and their payment method is disabled its most likely an incorrect what?
Routing Number
True of False online students MUST attend the first semester that they are admitted
False
Who should a student refer to for course authorization for a DAY class?
the professor
How does a student remove a
HIAS High Credit Restriction (Associates Degree) hold?
They will need to meet with an adviser or switch to a bachelors degree program if they are wanting to continue school
What is the GPA requirement for SAP?
2.0 GPA
How to you view what collections agency a students account has been sent to?
Advisor tab , Click the + next to the PDUE hold it will have the agency's name listed below
What does a military student need to do if they are missing more than 1 semester for military service?
If a military student is missing more than one semester they must reapply
The online advising form typically is responded to in how many days?
3-5 Days
What items must an Alumni have added to the student data base in order to create an account?(3 Things)
Transcript, SSN, DOB
What qualifies a student to apply for an internship grant?
The internship must be unpaid
What should a student do it there is no 3rd party authorization form on their account and they want a parent to be able to access their account?
If there is no form on file, the student can come into the Accounting Services Office to fill out the privacy release form or mail in the notarized form.
If a student is attending another University and they want to attend BYUI at the same time what type of student should they apply as?
Transfer
True or False We can set up a video chat advising appointment for online students that are University Studies majors?
True
Students who need an extension of a class due to an extenuating circumstance will need to receive an?
Incomplete Contract
What is a 529 account?
The 529 is an account, similar to a savings account, parents use to pay for their children’s education. In most cases it is tax exempt, and that is why they use it. However, it will have to be reported on the student’s FAFSA.
The online Travel Reconciliation Form should be completed within ______ working days after the trip is complete.
15