BSO Questions
BSO Misc
Scenarios
Damage Claims
100
This should be sent out 24-48 hours within arrival.
LOB's
100
When is the baggage service information Brochure give to a guest?
When guest files a baggage report
100
Passenger starts on the OAL but arrives to KOA on AS. What should go in the ITIN details?
And how do we find this if the passenger doesn't have it?
OAL segments and AS segments.
Look up their PNR, if it isn't in the PNR contact station support to help you locate the routing info.
100
What are the 4 ways that we can settle a damage claim?
Empowerment Toolkit
Replacement Bag
Cash settlement
Repair
200
Delayed bags
200
Within 60 mins what needs to be done to a bag in our possession that arrives without the passenger?
What is on-hand
200
A guest arrives in on an HA flight but their bag does not. You do some research and find out that the bag is coming on an AS flight. Who would create the claim?
HA
200
Would we cover damage to protruding parts (wheels, pull handles, zipper, etc.) that is due to normal wear and tear?
NO
300
What is the domestic baggage liability limit
4,700
300
What type of claims are covered under the Montreal Convention?
What is Intl Pnrs
300
When a guest arrives on an AAG flight with a damage bag we must open a claim? YES OR NO
Yes
300
What is the cash settlement limit for the station?
$200
400
Do we create baggage claims for nonrevenue passengers?
Yes
400
What is mishandling code 14?
CSA/BSO
400
Passenger is flying from SEA-KOA-HNL (two different res), their bag tag says only to KOA. Passenger is continuing onto HNL on the same day. What do you do?
Advise the passenger to create the claim at their final destination. Once the bag arrives in KOA we can forward to HNL.
400
What must we do when there's damage to a mobility device?
Inspect
Open a damage claim
Take photos and attach to file
Transfer to CBS
Print a hard copy with a completed mobile aid claim form
Contact Global Repair Group
GIR
500
What is the last segment on a rush tag for LOBs. (Example: flight nbr & city code
What is 7105 CBS
500
Who settles pilfered claims?
CBS and AAG Corporate Security
500
Passenger bag doesn't arrive with them. When you scan the bag tag you notice that the bag tag doesn't match the passenger's name. Whose name should be on the file?
The passenger standing in front of you
500
Which claims don't we take?
We take all claims unless the passenger arrives on OAL.