ADMINISTRATIVE
PROCEDURES
PROCEDURES
A system of rules established to ensure efficiency and accountability in office management.
ADMINISTRATIVE OFFICE PROCEDURES
This skill allows you to compose professional emails, memos, and reports effectively.
To take unnecessary pressure off the management team, the assistant will answer and screen phone calls, greet visitors and assist clients with their questions or concerns so that upper-level executives can run the business without being disturbed.
COMMUNICATION SKILLS
These employees handle complaints and provide product or service information to customers.
CUSTOMER SERVICE REPRESENTATIVES
2 TYPES OF CUMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
VERBAL COMMUNICATION SKILLS
They provide an objective set of rules by which an organization is governed.
ADMINISTRATIVE OFFICE PROCEDURES
Maintaining secrecy and protecting sensitive company and client information.
CONFIDENTIALITY
Many administrative assistants also handle a file management system, either physically or on a computer, and should be adept at storing and retrieving files.
ORGANIZATIONAL SKILLS
The person responsible for organizing files, preparing documents, and supporting other staff.
ADMINISTRATIVE ASSISTANT
3 ROLES OF ADMINISTRATIVE EMPLOYEES
1.Administrative assistant
2.Administrative service manager
3.Customer service representative
4.Office clerk
5.Problem-solving
The role that supervises activities like recordkeeping and office upkeep.
ADMINISTRATIVE SERVICE MANAGER
A skill required to handle data entry without repeated errors.
ATTENION TO DETAIL
It is the ability to be punctual and to schedule your time such that you can complete all assigned tasks.
TIME MANAGEMENT SKILLS
A person who answers phones and receives visitors at the front desk.
RECEPTIONIST
4 key purposes of administrative office procedures
Efficiency
Consistency
Responsibility
Accountability
Certainly, ____________ have gotten more compact, as have telephones. The workplace is higher tech, with a constantly growing number of functions and applications.
COMPUTER MONITORS
The ability to interact respectfully with clients of different cultures and languages.
CUSTOMER AND CLIENT SERVICE ORIENTATION
If they can think quickly, be flexible and think creatively, they can solve problems with ease.
PROBLEM-SOLVING SKILLS
The general term for filing, typing, and answering phones as daily tasks.
OFFICE CLERK
List at least three (3) examples of communication skills needed by administrative employees.
(written or verbal, anything that uses communication will do).
Administrative Office Procedures are meant to establish _____________, ______________, _____________, ____________.
CONSISTENCY
RESPONSIBILITY
ACCOUNTABILITY
GIVE 3 (THREE) QUALITIES OF ADM EMPLOYESS
1.Communication Skills
2.Organizational Skills
3.Time Management Skills
4.Attention to Detail
5.Problem-solving
6.Technology
7.Independence
8.Dependability and Reliability
9.Confidentiality
10.Customer and Client Service Orientation
This skill is also known as the ability to work autonomously. You should be able to process information, follow instructions and complete tasks with minimal supervision.
INDEPENDENCE
He/she interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
CUSTOMER SERVICE REPRESENTATIVE
List 3 possible experiences of modern administrative employees in a global office setting.
Ordering supplies from other countries
Setting up webinars or online conferences
Interacting with clients from different cultures/languages