Case it!
Who you gonna call?
What's the number?
100

The Case Key Fields used for casing a CC Payment.

What is Billing Inquiry, Administrative - Billing, Pay invoice, Pay by Credit Card?

100

This code calls the team who can help set up payment plans for past-due accounts.

What is TRNS Credit/Collections?

100

This document can help with the process of reversing a points usage when the invoice should've been paid via CC or check.

What is article 000015655?

200

The Case Key Fields used for casing an ICP Cancellation

What is Practice Inquiry, Administrative - Inquiry, Obtain Information, IDEXX Care Plus

200

This code calls the team who can issue credits for SediVue run errors

What is TRNS IHD Urinalysis?

200

This document can help you find what interest on a customer's account is from.

What is article 000017043?

300

The Case Key Fields used for casing a pricing/contract question.

What is Practice Inquiry, Administrative - Inquiry, Obtain information, IDEXX contact

300

This code calls the team who can help a clinic set up a new report in their Cornerstone system.

What is TRNS Cstone Software How To?

300

This document helps you decide what your next action will be when a customer meant to pay an invoice by CC but used points instead.

What is article 000015655?

400

The Case Key Fields used for an Ownership Change

What is Practice Inquiry, Administrative - Inquiry, Update master data, Change/Update Existing account?

400

This code calls the team who can help explain radiology consult charges

What is TRNS Telemedicine?

400

This document will tell you where you can locate the number of Cornerstone Seats a customer is currently paying for.

What is article 000016080?

500

The Case Key Fields used for casing a call where a customer needs to set up an IG login.

What is Billing Inquiry, Administrative - Billing, Use Invoice Gateway, Use account, New account Set up?

500

This code calls the team who can help clients qui ne parlet que français.

What is TRNS IHD French or TRNS MKON Lab French?

500

This document will assist with when a customer is concerned that they didn't receive credit for their SediVue Urinalysis test when they submitted an S code.

What is article 000015527?

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