General
bSwift Knowledge
bSwift Knowledge
This sport is located on the 11th and 22nd floor.
What is ping-pong?
This tool is used at the bswift parent site and allows communication to be logged between Client Services, EDI, PM, and our CP clients.
What is Ticket Tracker?
This goes in the group/suffix 1 section of the plan build.
What are ER Deduction codes?
"I've been to an Ohio State football game every year since I was 12."
Who is Jake?
"I am a Swiss citizen."
Who is Steven?
Patrick McGarrity's official title.
What is CFO (Chief Fun Officer)?
This section in tracker allows those not assigned to the ticket to still get updates.
What is Notifications?
This must be attached and then de-attached for every site in the client profile section.
What is Benefit Plan Type Template?
"I'm obsessed with RuPaul's Drag Race and I have a cat."
Who is Nina?
"I once held the Nike Golf Camp record for longest drive."
Who is Brittany?
Mean Girls, Ferris Bueller etc.
What are conference room names on the 22nd floor?
This ‘user’ is where clients submit tickets to be reviewed by their Client Service PODs?
What is the Common Queue?
This is sent weekly on Fridays at 2am.
What is an EDI File?
"I am a dog person, but I have a cat."
Who is Gina?
"I am a twin and I hate books".
Who is Shaquina?
18 days.
What is the number of PTO days?
These are fields that Client Services completes in order to better report on Time/Disposition/Resolution of tickets?
What are Advanced Stats?
This type of plan deductions must be 1/1/2019.
What are ER Deduction codes?
"I like to drink a lot of coffee and I am really bad at fun facts."
Who is Nicole?
"I was the Float Chairman of my Fraternity."
Who is Brian?
This squad sits on the 11th floor by the mailroom.
What is IT?
These fields are required in Tracker when creating a new (non-EDI) ticket.
What are Ticket Name, Ticket Type, Details, Status, and Assigned to Group?
You must run this before sending Admin Credentials.
What is Demographic API?
"I have an Uncle that is 17 years old."
Who is Cassidy?
"I have been to Las Vegas 14 times."
Who is Mike?