Define
also called a consumer-driven health plan, is health insurance with lower premiums but higher out-of-pocket costs when you need care. An HDHP can be any type of health insurance plan, including a preferred provider organization (PPO) or health maintenance organization (HMO) plan. What sets it apart is its deductible.
What is HDHP?
A dentist who specializes in treating dental and facial anomalies.
What is Orthodontist?
Doctor of Medicine (MD or DO) who specializes in the diagnosis and treatment of eye disorders. They can perform routine eye exams as well as perform surgery.
What is Ophthalmologist?
T/F: Do not use Mr. and Mrs.
True
To put yourself in a Aux state, where do you go? (2 Steps)
1. Nice 2. Max Agent
plans are health insurance that combines elements from an HMO and PPO. With a POS plan, you can receive care from an in-network or out-of-network provider, but you pay less for going in-network. It’s similar to the PPO model in that respect.
What is POS?
T/F: Health Insurance does NOT work with Dental Insurance.
True
Are licensed to exam the eye, diagnose visual defects, perform tests to diagnose eye disorders, and dispense prescription for eyeglasses and contact lenses.
What is Optometrists (OD)?
“May I call you (insert the caller’s ___ name)?"
First Name.
When putting in the notes for a caller, where is that done?
UD, Unified Desktop.
Is a health insurance plan that only allows you to get health care services from doctors, hospitals, and other care providers who are within your network. Your insurance will not cover any costs you get from going to someone outside of that network.
What is EPO?
Dentists are committed to the oral health of children from infancy to adolescence.
What is Pediatric Dentist?
Are the professionals who fill prescriptions from an ophthalmologist or optometrist for eyeglasses or contacts lenses.
What is Opticians?
Ask for ___,___ and ZIP CODE.
4 SSN and DOB
T/F: We use Bswift Sandbox during production.
FALSE
Is a type of health insurance plan that offers you a network of doctors and hospitals for care, but doesn’t require you to choose a primary care physician (PCP).
What is PPO?
Often known as maxillofacial surgeons, are trained to conduct any type of facial surgery.
What is Oral Surgeon?
What are the name of the 3 Vision Physicians?
Opticians, Optometrists (OD) and Ophthalmologist
OFFER ___, OFFER ___ OFFER ____!!!!!!!
SURVEY
Bswift
YOU WIN 400 points. Lucky you!!!
is a tax-advantaged account that can be used to pay for qualified medical expenses, including copays, prescriptions, dental care, contacts and eyeglasses, bandages, X-rays, and a lot more.
What is HSA?
T/F: HMO’s will NOT have a co-pay and services must be completed In Network. Most have a PCP.
False
Name 4 Vision Services.
Routine eye exam
Lenses
Frames
Eye exam with refraction for a medical condition
T/F: It's okay to use "that" during the call.
False.
T/F: We do a cold transfer when dealing with a manager escalation.
False.